Ops Specialist: Problem Management

2 weeks ago


Centurion, South Africa BCXP Full time

Business unit, Department, Reporting Business Unit Department Quality Ops UCS and Change Job grade S6
Core Description
To perform Problem Management activities according to policy, process and procedures as agreed for contracted services to reduce the number of major incidents impacting the business.
To facilitate collection of information from incidents and drive Root Cause Analysis. Document Root Cause Analysis and remedial actions with a high degree of fidelity and quality, within stipulated SLA’s and OLA’s.
Or
Grade 12- & 5 years IT Problem Management Experience Certifications ITIL Foundation Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 0 Level of Engagement Interacting with clients as well as relevant stakeholders within BCX.
Special Requirements / Employment Condition Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker Billable
"BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity."



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