Ops Specialist: Problem Management

1 month ago


Centurion, South Africa BCXP Full time

Business unit, Department, Reporting Business Unit Department Quality Ops UCS and Change Job grade S6
Core Description
To perform Problem Management activities according to policy, process and procedures as agreed for contracted services to reduce the number of major incidents impacting the business.
To facilitate collection of information from incidents and drive Root Cause Analysis. Document Root Cause Analysis and remedial actions with a high degree of fidelity and quality, within stipulated SLA’s and OLA’s.
Or
Grade 12- & 5 years IT Problem Management Experience Certifications ITIL Foundation Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 0 Level of Engagement Interacting with clients as well as relevant stakeholders within BCX.
Special Requirements / Employment Condition Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker Billable
"BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity."



  • Centurion, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness UnitOperateDepartmentService Quality and ExcellenceJob gradeS6 Core DescriptionTo perform Problem Management activities according to policy, process and procedures as agreed for contracted services to reduce the number of major incidents impacting the business.  To facilitate collection of information from...


  • Centurion, Gauteng, South Africa BCXP Full time

    {"Job Overview":"As a Problem Management Specialist at BCX, you will play a crucial role in ensuring the quality of services delivered to our clients.","Key Responsibilities":"Your primary responsibilities will include performing reactive problem management by identifying, investigating, and resolving errors, as well as monitoring progress on resolution of...

  • Senior Ops Specialist

    1 month ago


    Centurion, South Africa African Arete Full time

    We are seeking an Ops Specialist for our client in Centurion, Gauteng. This role is responsible to effectively management and optimization of software assets throughout its lifecycle for clients. By implementing Software Asset Management practices, processes, and tools to reduce costs, mitigate compliance risks and maximize the value of the software...


  • Centurion, South Africa Jobted ZA C2 Full time

    Systems / Networks Administrator (Ops Specialist) In office, Centurion Qualifications: - Bachelor's degree in computer information systems, management information systems, or a related field - Certifications such as A+ & N+, MTCNA, ICND1, UBWA, Linux+/LPIC1, Server+, MCSA: Windows Server 2016or their closest equivalents Requirements: - Extensive...


  • Centurion, South Africa BCXP Full time

    **Ops Specialist**: Data Insights and Process Automation Business Unit Operate Department Business Performance Job grade/level S6 Reports To Snr Specialist: Pricing & Profitability Core Description The Ops Specialist for Data Insights and Process Automation is responsible for supporting the effective operational management and deployment of data-driven...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Philip Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, Gauteng, South Africa BCXP Full time

    BCXP seeks a skilled Senior Problem Management Specialist to join their team. This full-time position involves working with clients and stakeholders to resolve IT problems efficiently.About the JobWe are looking for an individual with 3 years of experience in IT problem management or 5 years of relevant experience with a Grade 12 qualification. The ideal...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery (Temp) Business Unit Operate Department Service Delivery Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa Network Recruitment Full time

    Systems / Networks Administrator (Ops Specialist)In office, Centurion Qualifications: Bachelor's degree in computer information systems, management information systems, or a related fieldCertifications such as A+ & N+, MTCNA, ICND1, UBWA, Linux+/LPIC1, Server+, MCSA: Windows Server 2016or their closest equivalents Requirements: Extensive experience in...


  • Centurion, South Africa Network Recruitment Full time

    Systems / Networks Administrator (Ops Specialist) In office, Centurion Qualifications: Bachelor's degree in computer information systems, management information systems, or a related field Certifications such as A+ & N+, MTCNA, ICND1, UBWA, Linux+/LPIC1, Server+, MCSA: Windows Server 2016or their closest equivalents Requirements: Extensive...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Gary Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa BCXP Full time

    Ops Manager: DCO Field Support/Workgroup Ser Responsible to manage a group of end user support specialists who are responsible for maintaining & supporting end user devices. Also manage resources (People, Finance, Equipment) and coordinates activities in support of the DCO business plan. Key Deliverables / Primary Functions 1. Ensure that the levels of IT...


  • Centurion, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level S6 Business Unit CSO Department Commercial Position reports to Ops Specialist: Proposal Centre (Lead) Span of Control N/A Level of Engagement Interacts with various stakeholders within BCX, both on manageament and operational levels Core Description To partner with the sales force to co-ordinate, manage...


  • Centurion, South Africa BCXP Full time

    Ops Spec: Service Delivery (Temp)Business UnitOperateDepartmentService DeliveryJob gradeS6 Core DescriptionThe Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service...


  • Centurion, South Africa AVBOB Full time

    **YOUR RESPONSIBILITIES WILL INCLUDE**: - Plan the release of project deliverables and release life cycle with the approval of Business and ICT Managers. - Communicate the project-related release management tasks such as release plans, timelines, requirements, etc. between different project and business teams. - Identify the release related risks and...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Wayne Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - (Kennedy) Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level S6 Business Unit Cloud Platform Solutions Department Services Management Quality Position reports to Specialist: DCO Service Management Span of Control 11 Direct Core Description To provide accurate information on configurations and their documentation to support all the other Service Management...


  • Centurion, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** The **Human Capital...


  • Centurion, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role...