Ops Specialist: Configuration Management

7 months ago


Centurion, South Africa BCXP Full time

Business Unit, Department, Reporting Job grade/level S6 Business Unit Cloud Platform Solutions Department Services Management Quality Position reports to Specialist: DCO Service Management Span of Control 11 Direct Core Description
To provide accurate information on configurations and their documentation to support all the other Service Management processes.
To assist team with technical solutions and coordination with other teams in the business. Key Deliverables / Primary Functions
Compile and Distribute Reports to SIM’s
Verify Quality of Information in the CMDB
Participate in The RFC Approval Process for new proposals
Interface with Process Owners and technical support teams
Escalate Inconsistencies in CMDB to relevant support teams
Assist with Training and Awareness of support teams
Review and Audit Data Integrity of the CMDB
Review Activities of team members and on Customer level
Perform Analysis of Data used for Customer reporting
Monitor Process Activities in the environment Core Functional Skills & Knowledge
ITIL fundamentals
Database Management and Analytics
Statistical Techniques
Time & Priority Management
Reporting Core Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Decision Making 5. Handling Pressure 6. Communication and Impact Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce or Computer Science OR NQF 4: Grade 12 Additional Qualification preferred or advantage Experience
3 years experience
OR
Grade 12 & 5 years experience
Certifications ITIL v3 Foundation Phase ITIL Foundation and Practitioners Certification ITIL 4 Foundation preferred Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Interact with similar levels at supplier and various stakeholders within BCX. Special Requirements/ Employment Condition Ability to cope under pressure Ability to work extended /long hours as and when required Drivers Licence and Reliable Vehicle - both required Workplace/Physical Requirements Non-Billable Full-time Office Based position.



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