Current jobs related to Ops Spec: Service Management - Centurion - BCXP
-
Ops Spec: Service Delivery Temp
5 days ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Operate Department Service Delivery Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service...
-
Ops Spec: Service Delivery Management
4 weeks ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Solutions Department Health & Retail Solutions Job grade S6 Core Description Responsible for managing and controlling the resources required to deliver the contracted services to clients, by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the...
-
Ops Spec: Systems Engineer
6 days ago
Centurion, Gauteng, South Africa BCXP Full timeTo support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.Key Deliverables / Primary Functions- Collaborate with associated infrastructure services teams to meet SLAs and resolve issues.- Provide support for Microsoft operating system related...
-
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Operate Department Service Management -SQE Job grade/level S6 Core Description Interacting with clients as well as relevant stakeholders within BCX. Special Requirements / Employment Condition Workplace / Physical Requirements Hybrid Remote Worker Revenue Generating Billable
-
Ops Spec: Sales Account Management
2 weeks ago
Centurion, South Africa BCXP Full timeStructure, Grade & Reporting Job grade/level S6 Business Unit CSO Department Mid-Market Position reports to Manager: DBAM Span of Control 0 Level of Engagement Interact with similar levels, Senior Management and various stakeholders within and outside BCX Core Description Responsible to carry out sales and customers services activities of allocated portfolio...
-
Ops Spec: Database Administrator
1 day ago
Centurion, South Africa BCXP Full timeWe are looking for a Microsoft SQL Server DBA with 4/5 years minimum experience to join our team. As a SQL Server DBA, you will be responsible for/but not limited to implementing, configuration, maintenance, and performance optimisation of critical Microsoft SQL Server RDBMS systems. Structure, Grade & Reporting Job grade/level S6 Business Unit Digital...
-
Ops Spec: Bu Accounting
2 weeks ago
Centurion, South Africa BCXP Full timeBusiness Unit, Department, Reporting Business Unit Finance Division Finance Reports To Snr Manager: Finance Business Partner Span of Control 0 Core Description To coordinate the budgeting process, prepare and monitor the actual vs. budget. Co-ordinate and consolidate information for all statutory reporting. Provide input into the analysis of financial...
-
Ops Spec: Database Administrator
3 weeks ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Cloud Platform Solutions Department EIS Position reports to Manager DMBS Job grade S6 Core Description 3 years’ experience SQL Server Database Administration experience AWS or Azure cloud experience/certification, 1+ years, advantageouS OR Grade 12 & 5 years’ experience SQL Server Database Administration...
-
Ops Spec: Client Engagement
1 week ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Cloud Platform Solutions Department Service Management - CFC Position reports to Manager Job grade S6 Core Description To work closely with the sales team to support the sale of CFC services to clients with product pricing and schedules of work, as well as guiding the sales team through all the capabilities...
-
Senior Ops Specialist
7 days ago
Centurion, South Africa African Arete Full timeWe are seeking an Ops Specialist for our client in Centurion, Gauteng. This role is responsible to effectively management and optimization of software assets throughout its lifecycle for clients. By implementing Software Asset Management practices, processes, and tools to reduce costs, mitigate compliance risks and maximize the value of the software...
-
Ops Specialist: Sam Contract Management
1 week ago
Centurion, South Africa BCXP Full timeStructure, Grade & Reporting Division Cloud Platform Solutions Department Service Management - PM & Quality (ITAM) Reports to Manager Core Description To fulfil cross functional contract management responsibilities during both pre and post contracting i.e., monitoring, tracking and the driving of all in-scope contracts and ensuring best practice contract...
-
Snr Spec: SAP IT Service Delivery
1 day ago
Centurion, South Africa BCXP Full timeStructure, Grade & Reporting Job grade/level S4 Business Unit Digital Platform Solutions Department Application Solutions - SAP CoE Position reports to Senior Manager: SAP IT Service Delivery (M4) Span of Control 0 Core Description Responsible for co-coordinating the delivery of services into BCX - Application Solutions - SAP COE’s customers, ensure...
-
Ops Manager: Operations
3 weeks ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Operate Department Managed Services Cloud Job grade/level M6 Core Description Manages and controls the resources required to deliver the contracted services to clients by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the client for scheduled...
-
Human Capital Ops Associate
1 day ago
Centurion, South Africa Momentum Life Full time**Introduction** **Role Purpose** The **Human Capital Ops Associate** is responsible for delivering on all Human Capital administrative requirements, thus ensuring excellence in the Human Capital value chain. **Requirements**: Qualifications: - HR Degree or related qualification - Qualification as a Psychometrist or Industrial Psychologist...
-
Spec: Sales Account Management
2 weeks ago
Centurion, South Africa BCXP Full timeBusiness Unit, Department, Reporting Job grade/level S5 Business Unit CSO Department Public Sector, Diversified & Telkom, Retail & CPG, Coastal, Inland, Mid-Market and Financial Services Position reports to Executive: Sales Account Management/ Integrated Account Directors Span of Control 0 Core Description Responsible for the management of the full sales...
-
Spec: Category Management
4 hours ago
Centurion, South Africa BCXP Full timeStructure, Grade & Reporting Job grade/level S5 Business Unit Finance Department Supply Chain Management Position reports to Senior Manager: Category Management & Sourcing Hardware Span of Control Where relevant Core Description Manage end-to-end Procurement process for categories/ commodities using Total Cost Ownership (TCO) model to achieve savings for the...
-
Senior IT Project Manager
4 hours ago
Centurion, South Africa ProjectLink Full timeWe are currently looking for a Senior IT Project Manager. This is a 12 month contract position based in Centurion. Minimum requirements: - Project Management Qualification - 10 Years experience in Hardware and software development in the defence industry - Experience/skills Mil Spec experience - Must be able to engage with all discipline engineers
-
Associate - Ops
2 days ago
Centurion, South Africa WNS South Africa Full timeCompany Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...
-
Spec: Sales Account Management
5 days ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit CCO Department FSI / Retail & CPG / MIH / Public Sector / Coastal / Corporate Gauteng Reports to Executive / ME Sales Account Management Job Grade/Level S5 Core Description Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full...
-
Spec: SAP Basis
1 week ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting **Business Unit**: DPS **Department**: Application Solutions (SAP CoE) Core Description Responsible for participating in the scoping and implementation of large and complex SAP Basis Solutions for clients. Ensure that end to end implementations and support services meet client requirements. Responsible for preparation...
Ops Spec: Service Management
1 month ago
**Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Philip Job grade S6
Core Description
The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service performance, handling service requests, and coordinating with various teams to ensure timely resolution of issues. Ensure healthy client relationships, acting as the bridge between the client and our operational delivery teams. Ensure the highest level of operational and service excellence. Offer remote service management support to customers and the virtual team. Key Deliverables / Primary Functions Monitor the performance and availability of services, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs). Utilize performance-based dashboards to track service health and identify potential issues. Ensure that customer orders (non-complex IMACDs and solutions) are timeously fulfilled. Serve as a central point of contact for service-related inquiries, incidents, and requests. Categorize and prioritize with the appropriate teams for resolution. Provide timely updates to stakeholders on the status of tickets, provide reporting on service level compliancy. Facilitate the resolution of service disruptions and incidents by following established incident management processes. Coordinate with technical teams to diagnose and address underlying issues, ensuring mínimal impact on service delivery. Once a call is escalated by the customer, the SM need to track this until resolved with the service providers of which Openserve is by far the biggest. Assist in the management of changes to services and systems by evaluating proposed changes, assessing potential impacts, and coordinating implementation activities. Ensure changes are properly documented and communicated to relevant stakeholders. Identify opportunities for service improvement based on analysis of service performance data, customer feedback, and industry best practices. Collaborate with teams to implement process enhancements and service optimizations. Maintain accurate documentation of service configurations, procedures, and processes. Generate reports on service performance, incident trends, and key metrics to support decision-making and continuous improvement efforts. Communicate effectively with internal teams, external vendors, and customers to provide updates on service status, incident resolution, and upcoming changes. Act as a liaison between all stakeholders. Core Functional Skills & Capabilities Time management Microsoft Office Interpersonal skills Contract Management Communication Core Behavioural Competencies Coping with pressures & setbacks Delivering Results & Meeting customer expectations Presenting and Communicating information Achieving personal work goals & objectives Planning & Organising Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience
3 Years experience in a similar role within Service Delivery Management.
Or
With 5 Years experience in a similar role within Service Delivery Management. Certifications ITIL 3 or 4 will be advantageous Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Engagement will all levels within the organisation, internal and external to the business. Special Requirements / Employment Condition Required to be available 24/7 Workplace / Physical Requirements Hybrid Remote Worker
"BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity."
