High Salary: Ops Manager: DCO Field Support/Workgroup Ser

7 days ago


Centurion, South Africa BCXP Full time

Ops Manager: DCO Field Support/Workgroup Ser

Responsible to manage a group of end user support specialists who are responsible for maintaining & supporting end user devices. Also manage resources (People, Finance, Equipment) and coordinates activities in support of the DCO business plan.

Key Deliverables / Primary Functions

1. Ensure that the levels of IT service delivery are achieved both for existing and new services in accordance with the agreed targets.
2. Establish and maintain relationships with relevant stakeholders and produce executive reports.
3. Adherence to corporate governance, policies, compliances, BCOE and non-disclosure agreements.
4. Ensure operational efficiency is achieved through ITIL discipline.
5. Implement operational plan and deliverables.
6. Responsible for implementation of change initiatives.
7. Establish an enabling work environment and culture for optimum staff performance.
8. Motivate, guide and develop staff.
9. Provide team leadership by providing targets and measures for productivity.
10. Drive implementation of solutions and organisational renewal.

Core Functional Skills & Capabilities

1. Business Acumen
2. Problem Solving
3. Decision Making

Core Behavioural Competencies

1. Job Match
2. Leading and Supervising
3. Adhering to Principles and Values
4. Relating and Networking
5. Working with People

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma OR NQF 4: Grade 12

Experience

1. 3 Years relevant experience in DCO Field Support and Operations
2. Or 5 Years relevant experience in DCO Field Support and Operations

Certifications

ITIL Foundation

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control: 1-10

Level of Engagement: Engagement with all levels within the organisation, internal and external to the business

Special Requirements / Employment Condition

#J-18808-Ljbffr



  • Centurion, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness UnitOperateDepartmentManaged Services CloudJob grade/levelM6 Core DescriptionResponsible to manage a group of end user support specialist who are responsible for maintaining & supporting end user device. Also manageresources (People, Finance, Equipment) and coordinates activities in support of the DCO business...


  • Centurion, Gauteng, South Africa BCXP Full time

    Job OverviewBCXP is seeking a seasoned professional to manage its DCO Field Support operations, ensuring seamless delivery of IT services to clients. As an Ops Manager, you will oversee a team of end-user support specialists, focusing on maintaining & supporting end-user devices. Your strong leadership skills and business acumen will drive operational...


  • Centurion, Gauteng, South Africa BCXP Full time

    Job SummaryWe are seeking an experienced Operations Manager to lead our DCO Field Support team. The successful candidate will be responsible for managing a team of end-user support specialists, ensuring the delivery of high-quality IT services, and driving operational efficiency.Key ResponsibilitiesManage a team of end-user support specialists to ensure the...


  • Centurion, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level S6 Business Unit Cloud Platform Solutions Department Services Management Quality Position reports to Specialist: DCO Service Management Span of Control 11 Direct Core Description To provide accurate information on configurations and their documentation to support all the other Service Management...

  • Pad It-tegnikus

    5 months ago


    Centurion, South Africa Mibot Support Full time

    Die Pad IT-Tegnikus is verantwoordelik vir die voorsiening van tegniese ondersteuning en bystand aan ons kliënte. Hierdie rol behels die oplos van hardeware, sagteware en netwerkprobleme, die instandhouding van IT-stelsels, en die versekering van ’n gladde werking vir kliënte. Die Pad IT-Tegnikus speel ’n kritieke rol in die ondersteuning van ons...


  • Centurion, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level S6 Business Unit CSO Department Commercial Position reports to Ops Managaer: Sales Support Span of Control 5 - 10 Core Description Handles non-selling processes and tasks inherent in the sales process to ensure that customer requirements and expectations are met. Provides assistance to the Sales teams to...


  • Centurion, Gauteng, South Africa BCXP Full time

    Job SummaryWe are seeking a highly skilled Ops Specialist: Monitoring to join our team at BCXP. The successful candidate will be responsible for driving automation and standardizing monitoring and management tools across our entire infrastructure estate.The ideal candidate will have 3 years' experience in infrastructure solutions specifically in monitoring...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Department Quality Ops UCS and Change Job grade S6 Core Description To perform Problem Management activities according to policy, process and procedures as agreed for contracted services to reduce the number of major incidents impacting the business. To facilitate collection of information from incidents and...


  • Centurion, South Africa Shoprite Group Full time

    **Purpose of the Job**: The purpose of the IT Field Support Team Lead is to lead the IT field support team in delivering onsite technical support services for a high performing IT infrastructure and users across the Shoprite Group by supporting rollout projects and new store openings as well as resolving IT incidents in a high volume, fast-paced environment....


  • Centurion, South Africa Shoprite Group Full time

    Closing Date - 2024/10/22 - Reference Number - SHO241011-1 - Job Title - Field Support Team Lead - Job Type - Permanent - Location - Country - South Africa - Location - Province - Gauteng - Location - Town or City - Centurion - Purpose of the Job The purpose of the IT Field Support Team Lead is to lead the IT field support team in delivering onsite...


  • Centurion, South Africa AVBOB Full time

    **YOUR RESPONSIBILITIES WILL INCLUDE**: - Plan the release of project deliverables and release life cycle with the approval of Business and ICT Managers. - Communicate the project-related release management tasks such as release plans, timelines, requirements, etc. between different project and business teams. - Identify the release related risks and...

  • Senior Ops Specialist

    2 weeks ago


    Centurion, South Africa African Arete Full time

    We are seeking an Ops Specialist for our client in Centurion, Gauteng. This role is responsible to effectively management and optimization of software assets throughout its lifecycle for clients. By implementing Software Asset Management practices, processes, and tools to reduce costs, mitigate compliance risks and maximize the value of the software...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Philip Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery (Temp) Business Unit Operate Department Service Delivery Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa BCXP Full time

    Ops Spec: Service DeliveryBusiness UnitOperateDepartmentService Delivery - PhilipJob gradeS6 Core DescriptionThe Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Gary Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa North Coast Labour Consultants CC Full time

    Are you an experienced IT professional ready to lead a dynamic team? Our client, a prominent FMCG company in Centurion, Gauteng, is seeking an Equipment Manager for their Systems Department. If you excel in leadership, problem-solving, and collaboration, this is your chance to make a significant impact on supply chain operations within a leading...

  • Cost Accountant

    4 weeks ago


    Centurion, South Africa Jobted ZA C2 Full time

    Minimum requirements: - Bachelor's in Accounting, Finance, or related field - CIMA qualification or progress toward it is a plus - 3-5 years of cost accounting experience, ideally in manufacturing - Solid understanding of cost accounting, inventory management, and financial analysis - ERP proficiency (Syspro preferred) Consultant: Amine Albertyn - Dante...


  • Centurion, South Africa Jobted ZA C2 Full time

    Systems / Networks Administrator (Ops Specialist) In office, Centurion Qualifications: - Bachelor's degree in computer information systems, management information systems, or a related field - Certifications such as A+ & N+, MTCNA, ICND1, UBWA, Linux+/LPIC1, Server+, MCSA: Windows Server 2016or their closest equivalents Requirements: - Extensive...


  • Centurion, South Africa BCXP Full time

    Ops Spec: Service Delivery (Temp)Business UnitOperateDepartmentService DeliveryJob gradeS6 Core DescriptionThe Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service...