High Salary: Ops Manager: DCO Field Support/Workgroup Ser
7 days ago
Ops Manager: DCO Field Support/Workgroup Ser
Responsible to manage a group of end user support specialists who are responsible for maintaining & supporting end user devices. Also manage resources (People, Finance, Equipment) and coordinates activities in support of the DCO business plan.
Key Deliverables / Primary Functions
1. Ensure that the levels of IT service delivery are achieved both for existing and new services in accordance with the agreed targets.
2. Establish and maintain relationships with relevant stakeholders and produce executive reports.
3. Adherence to corporate governance, policies, compliances, BCOE and non-disclosure agreements.
4. Ensure operational efficiency is achieved through ITIL discipline.
5. Implement operational plan and deliverables.
6. Responsible for implementation of change initiatives.
7. Establish an enabling work environment and culture for optimum staff performance.
8. Motivate, guide and develop staff.
9. Provide team leadership by providing targets and measures for productivity.
10. Drive implementation of solutions and organisational renewal.
Core Functional Skills & Capabilities
1. Business Acumen
2. Problem Solving
3. Decision Making
Core Behavioural Competencies
1. Job Match
2. Leading and Supervising
3. Adhering to Principles and Values
4. Relating and Networking
5. Working with People
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma OR NQF 4: Grade 12
Experience
1. 3 Years relevant experience in DCO Field Support and Operations
2. Or 5 Years relevant experience in DCO Field Support and Operations
Certifications
ITIL Foundation
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control: 1-10
Level of Engagement: Engagement with all levels within the organisation, internal and external to the business
Special Requirements / Employment Condition
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