UK Lettings Management Support Agent

6 days ago

Foreshore Western Cape, South Africa GOTO Group SA Full time R180 000 - R280 000 per year

UK Lettings Management Support Agent

This role sits within GOTO Group SA, providing dedicated property management support to one of our key UK-based client partners. The Lettings Management Support Agent plays a vital role in delivering an exceptional landlord and tenant experience through proactive maintenance coordination, efficient handling of tenancy matters, and reliable day-to-day operational support. The ideal candidate is organised, solution-driven, and thrives in a service-led environment. You'll be the steady pair of hands ensuring properties are well-maintained, communication is clear, and issues are resolved quickly and professionally. If you're detail-oriented, great with people, and love keeping everything running smoothly behind the scenes, this is the role for you

Key Responsibilities

· Support the end-to-end management of UK residential lettings properties on behalf of our client.

· Coordinate planned maintenance activities, ensuring inspections, certificates and compliance tasks are completed on time.

· Manage first-line reactive maintenance by assessing issues, liaising with landlords, tenants and contractors, and arranging resolutions.

· Prepare rental market comparables for proposed rent increases and communicate recommendations to landlords and tenants.

· Handle the administrative steps for rent-increase notices and support any initial tenant queries or disputes.

· Assist with rent protection claims, including gathering documentation, monitoring progress, and updating stakeholders.

· Monitor rent arrears, initiate first-line communications with tenants, and provide updates to landlords and the client.

· Process contractor invoices by validating completed work and raising the required documentation.

· Schedule and coordinate routine property inspections, review inspection outcomes, and escalate any issues that require maintenance or follow-up.

· Maintain accurate records and ensure all property documents, certificates, and communications are correctly filed and accessible.

· Provide exceptional service to landlords and tenants, ensuring clear, professional, and timely communication at all times.

Key Skills

· Previous experience within lettings, rentals, housing management, or property administration (UK or SA).

· Strong administrative and organisational skills, with the ability to manage multiple tasks and priorities.

· Excellent written and verbal communication, with a professional and client-focused approach.

· Confident in dealing with tenants, landlords, and contractors in a calm and solution-driven manner.

· High attention to detail, ensuring accuracy across documents, reports, and communications.

· Ability to learn new systems quickly and follow established processes consistently.

· Problem-solving mindset with good judgement on when to escalate queries to UK teams.

Salary: Negotiable, dependent on experience, up to R20,000 basic + performance bonus + transport allowance + post-probation benefits.

Job Type: Full-time

Pay: Up to R20 000,00 per month

Work Location: In person

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