Collections Team Manager

1 day ago

Cape Town, Western Cape, South Africa Milani IT Consultants Ltd Full time R216 240 - R261 840 per year

Our client, a leading South African microlending company based in Cape Town has a vacancy:

Job Title: Collections Team Manager

Location: Cape town

Department: Collections Reporting to: Head of Collections

Role Overview

We are looking for a motivated and experienced Collections Team Manager to lead a high- performance team of Collections Agents. The successful candidate will be responsible for driving recovery rates, coaching and managing team members, and ensuring adherence to compliance and quality standards.

Key Responsibilities

· Lead, support, and motivate a team of Collections Agents to meet daily, weekly, and monthly targets.

· Monitor and analyze team performance using KPIs (kept rate, PTP, recovery rate, QC scores).

· Conduct regular performance discussions and implement development plans.

· Ensure adherence to quality control guidelines, compliance, and call scripts.

· Resolve escalated queries and customer issues effectively.

· Collaborate with leadership on process improvements and recovery strategies.

· Deliver consistent coaching, feedback, and training to drive agent performance.

· Support system and policy enhancements for improved collections efficiency.

Requirements

· 3–5 years' experience in a high-volume call center, with 2 years+ in a management or supervisory role.

· Proven success in debt collections, preferably in microlending or financial services.

· Strong leadership and team development capabilities.

· Excellent communication, coaching, and problem-solving skills.

· In-depth understanding of:

o Debt recovery processes

o POPIA (Protection of Personal Information Act)

o DebiCheck processes and protocols

o Performance management practices

o Basic Labour law principles

· Knowledge of regulatory compliance relevant to collections and credit.

· Proficiency in Excel, call center systems, and reporting tools.

· Target-driven and able to work well under pressure.

Working Hours

· Monday to Friday: 8:00 AM – 5:00 PM or 10:00 AM – 7:00 PM (rotational shifts)

· Saturday: 8:00 AM – 1:00 PM

What the Company Offers

· Competitive basic salary: R21 820

· Performance-based incentive structure capped at R10 000

· Opportunities for growth and advancement

· Supportive and high-performance team culture

· Ongoing training and development

How to ApplyIf you are a driven leader with a solid background in collections management and a passion for achieving results, we would like to hear from you.To apply, please email your detailed resume to - and include "Collections Team Manager" in the subject line.Applicants from other provinces within South Africa are welcome to apply. Please note, however, that relocation assistance is not provided, and successful candidates will be required to make their own arrangements to relocate to Cape Town.

Job Types: Full-time, Permanent

Pay: R18 000,00 - R21 820,00 per month

Work Location: In person

  • Collections Manager

    1 day ago

    Cape Town, Western Cape, South Africa Spring Loans Full time R450 000 - R600 000 per year

    We're looking for a results-driven Collection Manager with experience in online lending and South African collections.If you know how to deliver results and want to grow fast, this is your chance to become our Director of Collections within a year.If your current company doesn't give you that kind of opportunity, join us, prove your value, and double your...

  • Manager: Collections

    5 days ago

    Cape Town, Western Cape, South Africa Network2 Full time R1 000 000 - R2 500 000 per year

    Are you a strategic, data-driven professional ready to shape the future of collections? We're seeking a Manager: Collections Strategy to lead analytical innovation, design winning collection models, and drive measurable performance improvement. If you're passionate about leveraging data to deliver real business impact, this opportunity is tailor-made for...

  • Collections Manager

    7 days ago

    Cape Town, Western Cape, South Africa Bullock Tech Talent Partners Full time R250 000 - R500 000 per year

    Role: Collections ManagerLocation: Cape Town City Centre(on-site)Industry: TelecommunicationsWorkplace Type:On-site(flexibility to miss traffic.)Benefits: Annual Bonus, Medical Aid, Provident Fund, Comprehensive Insurance, Free Internet, etc.Purpose:Our client is seeking a strategic and results-drivenCollections Managerto strengthen their collections...

  • Manager: Collections Strategy

    7 days ago

    Cape Town, Western Cape, South Africa Network2 Full time R2 000 000 - R2 500 000 per year

    Are you ready to redefine strategy through data and analytics? This is your chance to join a forward-thinking team where your expertise in collections strategy, quantitative modelling, and data-driven decision-making won't just be valued, it will be celebrated. If you've ever wanted to design strategies that directly shape financial performance and optimize...

  • Collections Strategy Manager

    3 days ago

    Cape Town, Western Cape, South Africa Network2 Full time R150 000 - R300 000 per year

    A leading financial services company is seeking a strategic and analytical Manager: Collections Strategy to join their team. This role will report to the Head of Collections and ECM Strategy and is responsible for developing and overseeing the company's collections strategy, driving portfolio growth, optimising models, and fostering strong stakeholder...

  • Collections Strategy Manager

    1 day ago

    Cape Town, Western Cape, South Africa Network2 Full time US$100 000 - US$150 000 per year

    If you're the kind of person who sees chaos in a collections portfolio and immediately thinks, "Sorted, give me a minute," then this might be your next power move. This role is for someone who lives for strategy, data, and making the numbers climb, not someone who wants to babysit processes that should've been automated years ago. You'll be joining a...

  • Head of Collections

    1 week ago

    Cape Town, Western Cape, South Africa Aventus Group Full time R600 000 - R1 200 000 per year

    Head of Collections in Cape Town — Join Our New FinTech Venture in South AfricaAventus Group is launching a new B2B startup in South Africa and expanding its operational team. We are looking for a Head of Collections Department — a results-driven leader who will oversee full-cycle weekly collections, drive performance, and ensure strong portfolio...

  • Collections Specialist

    7 days ago

    Cape Town, Western Cape, South Africa Chartwell Housing Finance Solutions (Pty) Ltd Full time R90 000 - R120 000 per year

    Company DescriptionChartwell Housing Finance Solutions (Pty) Ltd is a financial services and advisory company focused on making homeownership affordable in Africa. By collaborating with developers, financial institutions, and employers, Chartwell creates solutions that bridge the housing affordability gap. Utilizing bespoke loan origination and...

  • Collections Consultant

    1 week ago

    Cape Town, Western Cape, South Africa Intelligent Debt Management Full time R150 000 - R250 000 per year

    Collections ConsultantConfluent, South Africa's largest and multi-award winning debt management company, has a position available for a Collections Consultant within the Onboarding, Control and Support Team.The Onboarding, Control and Support Team plays a hugely important role within Confluent, by focusing on ensuring high payment ratios while...

  • Collections Analyst

    1 week ago

    Cape Town, Western Cape, South Africa Meltwater Full time R250 000 - R500 000 per year

    What We're Looking For:We're actively seeking a Collections Analyst to join our vibrant team and assume a pivotal role in managing and enhancing the company's accounts receivable process, ensuring the prompt collection of outstanding debts. As a Collections Analyst, you'll collaborate closely with internal stakeholders and external clients to resolve payment...