Collections Manager

7 days ago

Cape Town, Western Cape, South Africa Bullock Tech Talent Partners Full time R250 000 - R500 000 per year

Role: Collections Manager

Location
: Cape Town City Centre
(on-site)

Industry
: Telecommunications

Workplace Type
:
On-site
(flexibility to miss traffic.)

Benefits
: Annual Bonus, Medical Aid, Provident Fund, Comprehensive Insurance, Free Internet, etc.

Purpose:

Our client is seeking a strategic and results-driven
Collections Manager
to strengthen their collections capability. The ideal candidate is not just a collector but a specialist who understands the full lifecycle of debt recovery - from customer engagement to process optimisation and data analysis. You'll play a hands-on role in outbound collections while actively identifying ways to enhance efficiency, recovery rates, and the customer experience.

This is a
management role
that requires a strong collections background as well as strategic thinking. The successful candidate will need to build a collections strategy and implement. There is a Collections Operations Manager in this department who will manage the day to day collection functions. This role requires leadership through influence, strong analytical thinking, and the ability to turn insight into action.

Key Responsibilities:

  • Conduct proactive outbound engagements with customers on overdue accounts.
  • Manage payment arrangements and ensure promises-to-pay are honoured.
  • Review portfolio performance and use insights to refine call strategies.
  • Analyse delinquency trends, payment behaviour, and channel effectiveness.
  • Identify root causes behind non-payment and suggest tactical solutions.
  • Collaborate with finance, customer experience, and tech teams to improve automation, segmentation, and self-service recovery tools.
  • Help define and test collection campaigns, scripts, and tone of communication.
  • Coach and guide agents on best practices to improve contact and conversion rates.
  • Monitor compliance with collections policies, POPIA, and regulatory standards.
  • Provide regular reporting and insight into performance, trends, and opportunities.

Requirements:

Minimum 5+ years of experience in:

  • Outbound collections or debt recovery (early- and late-stage portfolios).
  • Proven track record of achieving and exceeding recovery targets.
  • Strong analytical and reporting skills — able to interpret data and act on it.
  • Skilled in negotiation, objection handling, and customer communication.
  • Highly organised, with the ability to prioritise effectively.
  • Experience with CRM systems, dialer platforms, and payment tools.
  • Comfortable working autonomously and taking ownership of outcomes.

Bonus / Advantageous:

  • Experience in telecoms, fintech, or subscription-based collections.
  • Familiarity with segmentation and scoring models.
  • Exposure to self-cure and digital collections strategies (SMS, WhatsApp, email).
  • Working knowledge of credit legislation, consumer protection, and POPIA.
  • Experience supporting proof-of-concept or pilot programs in collections innovation.

Behavioral Competencies:

  • Energetic, self-motivated, and performance-oriented.
  • Influential communicator who balances firmness with empathy.
  • Analytical thinker who turns insight into practical action.
  • Calm and resilient under pressure.
  • Passionate about helping customers stay connected and rebuilding trust.
  • Brings positivity and ownership to every challenge.

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