Collections Consultant

1 week ago

Cape Town, Western Cape, South Africa Intelligent Debt Management Full time R150 000 - R250 000 per year

Collections Consultant

Confluent, South Africa's largest and multi-award winning debt management company, has a position available for a Collections Consultant within the Onboarding, Control and Support Team.

The Onboarding, Control and Support Team plays a hugely important role within Confluent, by focusing on ensuring high payment ratios while building relationships and trust with our clients. This team provides a wonderful opportunity to grow your expertise within the company and to further your knowledge of the debt counselling process.

This role involves not only collecting money from clients, but also to focus on building strong relationships with clients, educating them on the importance of making regular payments while under debt review, to ensure they do not default on their payments.

The candidate must be highly energetic, efficient, motivated and ambitious as well as being prepared to commit to and grow with the business in the medium to long-term.

Key Responsibilities:

  • Proactive engagement and relationship building with our clients.
  • Calling clients prior to their first and second payments
  • Calling clients following a missed payment
  • Investigate historical data and arrears on rehab payments.
  • Resolve client queries relating to missed payments.
  • Educate clients by emphasizing the importance of making payments on time all the time.
  • Improve collections by calling client before payment comes back as an unpaid; if unpaid, try to reclaim money within 7 business days.

Key Requirements/Competencies

  • Previous work experience in a collections environment or similar role (1 to 2 years preferable)
  • Relevant tertiary education
  • Understanding of the debt review process and the importance of making regular payments.
  • Excellent communication skills (written and oral)
  • Excellent negotiation skills
  • High level of attention to detail.
  • Problem solving skills – ability to think on your feet.

Key Performance Areas (subject to change in the future):

  • Number of clients contacted on the diallers.
  • Payment ratios
  • Unpaid conversion ratios
  • How quickly a client makes up their payment

  • Collections Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Nimble Credit Solutions Full time R80 000 - R120 000 per year

    Are you looking for a rewarding career where your hard work and dedication pay off?At Nimble Credit Solutions, we're committed to fostering a dynamic and supportive environment where employees can thrive. We are driven by values that shape everything we do. We believe in making a positive impact, getting things done, finding better ways, and always doing the...

  • Manager: Collections

    3 days ago

    Cape Town, Western Cape, South Africa Network2 Full time R1 000 000 - R2 500 000 per year

    Are you a strategic, data-driven professional ready to shape the future of collections? We're seeking a Manager: Collections Strategy to lead analytical innovation, design winning collection models, and drive measurable performance improvement. If you're passionate about leveraging data to deliver real business impact, this opportunity is tailor-made for...

  • Collections Strategy Manager

    21 hours ago

    Cape Town, Western Cape, South Africa Network2 Full time R150 000 - R300 000 per year

    A leading financial services company is seeking a strategic and analytical Manager: Collections Strategy to join their team. This role will report to the Head of Collections and ECM Strategy and is responsible for developing and overseeing the company's collections strategy, driving portfolio growth, optimising models, and fostering strong stakeholder...

  • Unsecured Portfolio Collections Strategy Manager

    20 hours ago

    Cape Town, Western Cape, South Africa Network2 Full time R600 000 - R1 200 000 per year

    Step into a role where strategy, data, and impact actually meet. If you're the kind of person who gets a thrill from building smarter collections models, optimizing performance, and driving real results across a massive credit portfolio, this one's for you. Our client is a major player in the financial services space, known for its strong national footprint...

  • Senior Data Science Consultant

    3 days ago

    Cape Town, Western Cape, South Africa k0dehut Full time R1 200 000 - R2 400 000 per year

    Senior Data Science ConsultantOur Client is seeking a full-time Senior Data Science Consultant with strong data science and consulting expertise to join our dynamic and growing Data Science team.Location: South Africa (Remote / Hybrid)Role and ResponsibilitiesAs part of our Clients Data Science team, you will report directly to the Head: Data Science.As a...

  • Senior Implementation Consultant

    3 days ago

    Cape Town, Western Cape, South Africa Four Point 0 Full time R1 000 000 - R3 000 000 per year

    A global leader in supply chain optimization company is looking for a Senior Implementation Consultant to join their team. As a Consultant, you will play a key role in supporting the implementation and optimization of their software for their clients. You'll work closely with experienced consultants and client teams to ensure successful deployments, provide...

  • Senior Data Science Consultant

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R1 200 000 - R2 400 000 per year

    Hire Resolve's client is looking for a Senior Data Science Consultant to join their team in Cape Town (Remote), the candidate needs to have strong data science and consulting expertise to join our dynamic and growing Data Science team. Role and Responsibilities:As part of our Data Science team, you will report directly to the Head: Data Science.As a Senior...

  • Senior Data Science Consultant

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R1 200 000 - R2 400 000 per year

    A leading company with a mix of consumer brands and financial services are looking for a full-time Senior Data Science Consultant with strong data science and consulting expertise to join their dynamic and growing Data Science team, based in Cape Town. ResponsibilitiesAs part of their Data Science team, you will report directly to the Head: Data Science.As...

  • Senior Implementation Consultant

    1 week ago

    Cape Town, Western Cape, South Africa four point 0 Full time R1 000 000 - R3 000 000 per year

    As a Consultant, you will play a key role in supporting the implementation and optimization of their software for their clients. You'll work closely with experienced consultants and client teams to ensure successful deployments, provide ongoing support, and contribute to continuous improvement in supply chain processes.Responsibilities:Implementation: ...

  • Business Software Consultant

    3 days ago

    Cape Town, Western Cape, South Africa Somewhere Full time US$18 000 - US$24 000 per year

    Data Analyst & Copywriter (Business Software Consultant)Location: Source from South AfricaWorking Hours: Flexible, ideally overlapping with UK time zoneCompensation: USD 1,500– USD 2,000/monthCompany OverviewThe company is a fast-moving startup that helps businesses discover and evaluate the right software tools through structured research, product...