German Insights and Support Consultant

4 days ago

Cape Town, Western Cape, South Africa Initiate International Full time R250 000 - R450 000 per year


Are you a tech-savvy individual with a passion for delivering outstanding customer service? 

Do you speak German fluently and love the idea of helping hoteliers worldwide transform their businesses?

Our client, a fast-growing international tech company that is revolutionizing the hotel industry, is offering an exciting opportunity for a German-speaking Customer Support Consultant to join their vibrant team in Cape Town, South Africa. In this role, you'll ensure that German-speaking hoteliers are not just satisfied but delighted with their cutting-edge software.

What You'll Do:

  • Customer Support: Provide top-notch telephonic and ticket support, guiding clients to make the most of the software.
  • Maintain High Standards: Ensure customer service levels are consistently high, with KPIs and SLAs met daily.
  • Seamless Transitions: Collaborate with the Implementations Team to smoothly transition client accounts to the support phase.
  • Training: Empower hoteliers by training them on all aspects of the software, helping them maximize its potential.
  • Proactive Outreach: Engage proactively with hoteliers, highlighting the added value of premium features.
  • Creative Collaboration: Work closely with German-speaking teammates and other teams, contributing to a fun and productive work environment.
  • Content Creation: Occasionally assist in creating educational video and written content, making it easy for hoteliers to use the software independently.

What We're Looking For:

  • Language Skills: Native-level fluency in German.
  • Customer Support Experience: Previous experience in a technical customer support role.
  • Hospitality Experience: Experience in the hotel or hospitality industry, especially at the front desk or in reservations, is a plus.
  • Tech Enthusiast: Passionate about technology and software, with a knack for upselling.
  • Strong Prioritization: Thrive in a fast-paced, high-tech environment where strong prioritization skills are essential.
  • Empathy & Leadership: Patient, empathetic, and able to confidently lead conversations with clients at all levels.
  • Proactive & Organized: A self-motivated team player with great organizational skills and a keen eye for detail.
  • Resilient Under Pressure: Able to deliver high-quality work under pressure.

Why Join This Team?

  • Dynamic Company: Work in a vibrant, fast-growing international company.
  • Learning & Growth: Unlimited opportunities for learning and professional growth.
  • Make an Impact: Your ideas and performance will directly influence the company and the global hotel industry.
  • Work Hard, Play Hard: Celebrate successes together with a team that knows how to have fun
  • Employee Equity Scheme: Participate in the Employee Equity Scheme.
  • Annual Perks: Enjoy an Annual Hotel Experience and salary increases.
  • Friday Lunches: Friday lunches are on them
  • Training & Development: Continuous opportunities for training and development.

If you're ready to make a difference and meet the above requirements, our client would love to hear from you Don't miss this chance to join a company that's changing the game in the hotel industry.

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