German Travel Concierge

3 days ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time R120 000 - R240 000 per year
Responsibilities

Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentBook hotel/lodge and logistic reservations, based consultant requirements Responsible for travel request distribution to agentsSupporting Sales consultants with all administrative dutiesConclude on all aspects of the post confirmation of the bookingEnquiry warming (to be handed over to Senior Consultant)Sales Quotes as first point of contact to support Senior Sales ConsultantWork directly with Sales Managers to resolve client travel issuesCustomer service-related responsibilities from client and perform other office duties as assigned Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved Work with our rates team to resolve rates-related tasks and communicate with consultants Log all required tickets relating to rates and productTimeous turnaround time (Sales Consultant request to be actioned within 24hrs)Ensure Concierge dashboard is updated and reporting done with sales managers  

Requirements

Our ideal German Concierge Specialist will possess:
A National Senior Certificate/Matric 2 years of experience in a Concierge or Sales Administrative Assistant roleThe successful candidate must be based in Cape Town. Fluent in speaking and writing in the German language. Great communication skillsWillingness and drive to learnExcellent problem-solving skills and the ability to think creatively and strategically.Ability to work in a fast-paced, deadline-driven environment

 Not essential but advantageous:
Degree/Diploma in TourismExcellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation. 

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