German Corporate Travel Consultant

3 days ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time R400 000 - R600 000 per year
The Corporate Travel Consultant is responsible for assisting clients with their travel requirements, including booking flights, hotels, rail, arranging car hire, airport parking, and advising on travel visas. The role demands fluency in German and excellent customer service capabilities, aiming to provide tailored travel solutions while managing existing client relationships.

Key Responsibilities
  •     Manage a portfolio of existing clients and accounts.
  •     Deliver first-class customer service at all times.
  •     Provide a variety of quotations to clients, ensuring no bias towards a particular airline or supplier.
  •     Follow up on quotations each morning to ensure all requirements have been met and offer further assistance as needed.
  •     Analyze canceled quotations to identify potential areas of improvement.
  •     Process card payments from clients efficiently.
  •     Collaborate with Business Account Managers to maximize opportunities and refer relevant leads.
  •     Work closely with Ticketing and Finance departments to ensure hassle-free reservations and ticket issuance.
  •     Understand key products, services, and unique selling points to enhance client interactions.
  •     Balancing a high volume of client requests with varying urgency levels.
  •     Navigating complex travel logistics and unexpected changes in client travel plans.
Qualifications and Skills
  •     Fluency in German.
  •     Excellent customer service skills.
  •     Strong communication and interpersonal abilities.
  •     Proficient in travel booking systems and online itineraries.
  •     Ability to work under pressure and manage competing priorities.
  •     Detail-oriented with strong organizational skills.
  •     Knowledge of travel regulations and visa requirements.
  •     Experience in the travel industry (preferred). 
  •     Proficient in payment processing and financial transactions.
  •     Adaptive to new technologies and software tools.
  •     Problem-solving and critical-thinking capabilities.
  •     Ability to build and maintain strong client relationships.
  •     Sales orientation with the ability to identify business opportunities.
  •     Familiarity with a range of suppliers (airlines, hotels, car hire agencies). 
  •     Travel experience is advantageous.
Experience

Minimum of 2-5 years of experience in the travel industry, focusing on client management and service delivery.

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