German Customer Service Representative

1 week ago

Cape Town, Western Cape, South Africa Mango5 Full time R270 000 - R360 000 per year

APPLY FOR OUR SEASONAL GERMAN CUSTOMER SERVICE REPRESENTATIVE ROLE AT MANGO5

Do you speak German (
B2 level or higher
)? Are you passionate about fashion and delivering exceptional service?

Mango5 is seeking a seasonal German Customer Care Team for a leading German fashion brand. We're on the lookout for enthusiastic German-speaking Customer Service Representatives. If you're a confident communicator with a passion for helping people and creating memorable customer experiences, now is the perfect time to join our dynamic and fast-growing department

KEY RESPONSIBILITIES:

  • Customer Support:
     Deliver exceptional service by managing a wide range of customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues. You'll ensure prompt and effective resolution of customer inquiries.
  • Proactive Outreach:
     Engage with customers proactively to enhance their experience and provide timely support for any issues. Your goal is to ensure a seamless and satisfying customer journey.
  • Issue Prevention:
     Review new customer orders and assist with design and order support to prevent potential issues. You'll help streamline processes and ensure policies remain customer-friendly.
  • Issue Resolution:
     Turn dissatisfied customers into satisfied ones by providing generous solutions. Maintain a positive, solution-oriented approach to complaints and issues.
  • Feedback Loop:
     Collect and forward customer feedback to help the team improve products and services. Your insights will play a vital role in enhancing the customer experience and developing sustainable solutions.

PERFORMANCE METRICS:

  • Meet weekly targets for calls, mail, chats, and tasks.
  • Adhere to standard operating procedures (SOPs) and maintain service quality.
  • Deliver exceptional customer satisfaction, contributing to positive feedback.
  • Meet punctuality and attendance requirements.

QUALIFICATIONS AND REQUIREMENTS:

Hard Skills:

  • Fluency in the required customer language, 
    read, write, and speak (German and English).
  • Basic proficiency in English for internal communication.
  • Previous experience in customer support or a related field is desirable.

Soft Skills:

  • Strong customer focus and a genuine desire to help others.
  • Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
  • Excellent problem-solving skills, with a focus on achieving customer satisfaction.
  • Ability to work collaboratively in a team environment and contribute positively to the company culture.
  • Strong organizational skills and attention to detail.

WORKING HOURS:

  • 9-hour shift (Shifted between 09:00 and 20:00)
  • Monday to Saturday
  • Dynamic Holidays roaster
  • Transport provided

REMUNERATION PACKAGE:

  • TOTAL EARNINGS: R25,500 - R30,000/month
  • (Includes: Basic Salary + Shift Allowance + Commission)
  • ADDITIONAL BENEFITS:
  • Medical Insurance
  • YouAssist (Emergency & Trauma Support)
  • LMS (Learning & Development Platform)

WHY JOIN US?

Be a part of Mango5's exciting journey in revolutionizing the customer service experience for a leading tech fashion brand. You'll have the opportunity to grow both personally and professionally in a dynamic, supportive environment that values excellence, integrity, and compassion.

APPLY NOW:

Ready to provide exceptional service and make an impact? Submit your detailed CV today Due to high response volumes, if you match our criteria but do not hear back within two weeks, we will retain your CV in our talent pool for future opportunities.

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