Team Leader

USA TEAM LEADER **Purpose of the Job**: The role will lead a team of Agents supporting a key US customer service campaign in the delivery of a range of services to new and existing Consumer Customers. To ensure quality, compliance and other agreed contractual performance standards and targets are met, driving individual and team performance, developing and...

**Key Responsibilities**: - Lead, coach, and support a team of QA Analysts to ensure high-quality performance across campaigns. - Monitor and evaluate outbound calls to ensure compliance with company standards and regulatory requirements. - Use **Callbi** analytics to extract insights, generate reports, and provide feedback to operations teams for...

_**WE ARE URGENTLY HIRING A TEAM LEADER**_ - **Requirements**:_ - **RE5 AND KI QUALIFICATION**: - MATRIC - 3 years' experience in managing teams - Problem Solving - Effective communication skills - Leading by Example - Monitoring Progress - Supporting Team Members - Setting Goals and Objectives - Clear criminal record - Basic salary & commission -...

**Purpose of the Job**: We are looking for an external Team Leader to join our VSG Team. This individual should have a good understanding of the campaign and standard operating processes. The ability to do ‘Talk offs. Drive Quality Assurance and US Compliance requirements by listening to calls and continuous improvement to ensure all opportunities to...

**Key Responsibilities**: - Supervise and lead a team of MTN or Cell C agents (sales or support) - Monitor daily performance and ensure KPIs and targets are met - Provide coaching, training, and ongoing support to team members - Handle escalations and resolve customer complaints effectively - Prepare performance reports and communicate team progress to...

**1.1 PURPOSE OF JOB** To develop, motivate and lead a team of advisors to provide a superior level of service individually and collectively across various campaigns. You will be responsible for the delivery of KPI’s through robust coaching and day to day management ensuring a high level of standards within your team. **1.2 KEY RESPONSIBILITIES** - Lead,...

Are you an experienced Call Centre & Office Manager with a proven track record of managing teams across various campaigns? Are you seeking a new challenge with the potential for growth opportunities? We are currently seeking and experienced Call Centre & Office Manager to join our dynamic Call Centre based in Mount Edgecombe. You will be responsible for...

**Sales and Service Team Leader** - Requisition number:137195- Location: Eastern Cape - Mount Frere- Closing date: 6 December 2024- Job Family- Sales and Service- Career Stream- Sales- Leadership Pipeline- Manage Others (MO)- FAIS Affected- FAIS Affected - Yes**Job Purpose** - To deliver outstanding sales performance; manage branch/ market's sales objectives...

Consumer Links are a global provider of Business Process Outsourcing (BPO) services with a difference. We believe that BPO should be about more than just cost savings — it should also be about driving real business value and creating lasting relationships. **Purpose of the Role** - Create scorecards as well as providing accurate feedback. - Listening to...

We are seeking a **Sales Trainer** to join our team. The primary purpose of this role is to prepare and conduct sales teaching plans for what the job requires and assess training effectiveness to ensure that the taught skills and techniques are embedded into the employee’s work behaviour and production. - **Must have run a Team as a Sales Trainer and Team...