Insurance Team Leader

A Team Leader, who is often known as a Supervisor or a Team Manager, is responsible for managing a team of Agents. This team would typically consist of 12 - 16 Agents, helping them to meet targets while reviewing performance and coaching them also. A full list of duties, including ensuring that Agents adhere to company polices like attendance is listed...

USA TEAM LEADER **Purpose of the Job**: The role will lead a team of Agents supporting a key US customer service campaign in the delivery of a range of services to new and existing Consumer Customers. To ensure quality, compliance and other agreed contractual performance standards and targets are met, driving individual and team performance, developing and...

**Key Responsibilities**: - Lead, coach, and support a team of QA Analysts to ensure high-quality performance across campaigns. - Monitor and evaluate outbound calls to ensure compliance with company standards and regulatory requirements. - Use **Callbi** analytics to extract insights, generate reports, and provide feedback to operations teams for...

**Purpose of the Job**: We are looking for an external Team Leader to join our VSG Team. This individual should have a good understanding of the campaign and standard operating processes. The ability to do ‘Talk offs. Drive Quality Assurance and US Compliance requirements by listening to calls and continuous improvement to ensure all opportunities to...

We are looking for a well spoken individual who possesses the following attributes to join our team: 1. Must have basic understanding on insurance and insurance practices. 2. Computer literate 3. Bilingual 4. Team player **Salary**: R5,000.00 per month **Experience**: - Administrative office procedures, practices and equipment: 1 year...

**Key Responsibilities**: - Supervise and lead a team of MTN or Cell C agents (sales or support) - Monitor daily performance and ensure KPIs and targets are met - Provide coaching, training, and ongoing support to team members - Handle escalations and resolve customer complaints effectively - Prepare performance reports and communicate team progress to...

**1.1 PURPOSE OF JOB** To develop, motivate and lead a team of advisors to provide a superior level of service individually and collectively across various campaigns. You will be responsible for the delivery of KPI’s through robust coaching and day to day management ensuring a high level of standards within your team. **1.2 KEY RESPONSIBILITIES** - Lead,...

Are you an experienced Call Centre & Office Manager with a proven track record of managing teams across various campaigns? Are you seeking a new challenge with the potential for growth opportunities? We are currently seeking and experienced Call Centre & Office Manager to join our dynamic Call Centre based in Mount Edgecombe. You will be responsible for...

**Location**: Durban, Mount Edgecombe **Position**: Claims Specialist Are you an experienced Claims Specialist looking for a new challenge? Join our team at Universal Call Centre in Durban, Mount Edgecombe! We are looking for a detail-oriented and customer-focused individual to manage and process insurance claims efficiently. **Key Responsibilities**: -...

**Sales and Service Team Leader** - Requisition number:137195- Location: Eastern Cape - Mount Frere- Closing date: 6 December 2024- Job Family- Sales and Service- Career Stream- Sales- Leadership Pipeline- Manage Others (MO)- FAIS Affected- FAIS Affected - Yes**Job Purpose** - To deliver outstanding sales performance; manage branch/ market's sales objectives...