Technical Support

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**:
**JOB TITLE**: Technical Support (Mechanical) - Bulk Material Handling, Cape Town, South Africa
We are looking for a Technical Support Specialist - Bulk Material Handling (Mechanical) to join our team in Cape Town. In this role, you will be the initial technical point of contact for customers, working closely with the Sales team to understand and define customer needs. Your primary responsibility will be to evaluate technical requirements and develop first-level engineering solutions, including preliminary designs, drawings, specifications, and technical data that align with Metso’s product and service capabilities.
This position plays a key role in shaping early-stage opportunities by ensuring technical feasibility and alignment with customer expectations. You will support the quotation process by providing accurate and timely technical input, ensuring compatibility with bulk material handling systems, and helping to craft tailored solutions that meet performance, cost, and delivery targets. Your contributions will directly impact customer satisfaction and the successful transition of opportunities into executable projects.
You will report directly to the Engineering Manager.
This position is mainly located in Cape Town, South Africa.
TEAM YOU BELONG TO
You’ll be part of the Technical Support - Bulk Material Handling Team, collaborating closely with internal and external stakeholders including Sales, Supply Chain, Management, Clients, Sub-Contractors, and Engineering. Together, you’ll drive early-stage technical engagement and shape customer solutions that align with our mechanical and electrical capabilities.
WHAT YOU WILL DO
Lead first-level technical engagement for assessing equipment functionality related to refurbishment, upgrades, or retrofits
Prepare and compile technical requirements and supporting engineering data for proposed solutions
Perform mechanical and electrical engineering design calculations to validate feasibility and performance
Assist in developing and reviewing functional design specification packages
Contribute to the creation and review of technical documentation, including installation, operation, and maintenance manuals
Prepare and review commissioning and start-up procedures to ensure smooth project execution
Provide on-site engineering support during installation, commissioning, and troubleshooting phases
Collaborate with Sales to define customer needs and translate them into technical solutions
Support root cause analysis and technical investigations for existing equipment and field issues
Coordinate with internal teams such as Engineering, Supply Chain, and Project Management to align technical deliverables
Ensure compliance with industry standards, safety regulations, and company engineering practices
Maintain accurate records of technical engagements, design iterations, and customer feedback
Participate in continuous improvement initiatives to enhance engineering processes and solution quality
WHO YOU ARE
Hold a Technical Degree or higher in Engineering or a related discipline
Bring 6-8 years of hands-on experience in mechanical engineering
Proficient in 2D and 3D CAD software for design and documentation
Experienced in field engineering, including installation, commissioning, and troubleshooting
Demonstrate strong knowledge of Engineering Data Management (EDM) systems and practices
Well-versed in relevant international engineering codes, standards, and compliance requirements
Able to independently organize, plan, and execute tasks with mínimal supervision
WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
Strong drive, and performance orientation
Ability to work in a team atmosphere
Well Spoken and ability to stay calm and focussed under high pressure situations
Attention to detail and a sense of urgency-oriented behaviours are required
Highly motivated individual with the ability to work under pressure understand time frames and meet deadlines
Self-motivated / performance driven focus on providing excellent customer service
Prepared to work flexible work hours to meet deadlines when required
Strong communication, co-operation and interpersonal skills to manage internal and external interfaces
WHAT'S IN IT FOR YOU
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to b