Technical Support

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date:

JOB TITLE: Technical Support (Mechanical) - Bulk Material Handling, Cape Town, South Africa

We are looking for a Technical Support Specialist – Bulk Material Handling (Mechanical) to join our team in Cape Town. In this role, you will be the initial technical point of contact for customers, working closely with the Sales team to understand and define customer needs. Your primary responsibility will be to evaluate technical requirements and develop first-level engineering solutions, including preliminary designs, drawings, specifications, and technical data that align with Metso's product and service capabilities.

This position plays a key role in shaping early-stage opportunities by ensuring technical feasibility and alignment with customer expectations. You will support the quotation process by providing accurate and timely technical input, ensuring compatibility with bulk material handling systems, and helping to craft tailored solutions that meet performance, cost, and delivery targets. Your contributions will directly impact customer satisfaction and the successful transition of opportunities into executable projects.

You will report directly to the Engineering Manager.

This position is mainly located in Cape Town, South Africa.

TEAM YOU BELONG TO

You'll be part of the Technical Support - Bulk Material Handling Team, collaborating closely with internal and external stakeholders including Sales, Supply Chain, Management, Clients, Sub-Contractors, and Engineering. Together, you'll drive early-stage technical engagement and shape customer solutions that align with our mechanical and electrical capabilities.

WHAT YOU WILL DO

Lead first-level technical engagement for assessing equipment functionality related to refurbishment, upgrades, or retrofits

Prepare and compile technical requirements and supporting engineering data for proposed solutions

Perform mechanical and electrical engineering design calculations to validate feasibility and performance

Assist in developing and reviewing functional design specification packages

Contribute to the creation and review of technical documentation, including installation, operation, and maintenance manuals

Prepare and review commissioning and start-up procedures to ensure smooth project execution

Provide on-site engineering support during installation, commissioning, and troubleshooting phases

Collaborate with Sales to define customer needs and translate them into technical solutions

Support root cause analysis and technical investigations for existing equipment and field issues

Coordinate with internal teams such as Engineering, Supply Chain, and Project Management to align technical deliverables

Ensure compliance with industry standards, safety regulations, and company engineering practices

Maintain accurate records of technical engagements, design iterations, and customer feedback

Participate in continuous improvement initiatives to enhance engineering processes and solution quality

WHO YOU ARE

Hold a Technical Degree or higher in Engineering or a related discipline

Bring 6–8 years of hands-on experience in mechanical engineering

Proficient in 2D and 3D CAD software for design and documentation

Experienced in field engineering, including installation, commissioning, and troubleshooting

Understand Product Lifecycle Management (PLM) concepts and their application in engineering workflows

Demonstrate strong knowledge of Engineering Data Management (EDM) systems and practices

Well-versed in relevant international engineering codes, standards, and compliance requirements

Able to independently organize, plan, and execute tasks with minimal supervision

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

Strong drive, and performance orientation

Ability to work in a team atmosphere

Well Spoken and ability to stay calm and focussed under high pressure situations

Attention to detail and a sense of urgency-oriented behaviours are required

Highly motivated individual with the ability to work under pressure understand time frames and meet deadlines

Self-motivated / performance driven focus on providing excellent customer service

Prepared to work flexible work hours to meet deadlines when required

Strong communication, co-operation and interpersonal skills to manage internal and external interfaces

WHAT'S IN IT FOR YOU

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change

Compensation and rewards - Global incentive program tied to business and performance targets

A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

GET IN TOUCH

Want to rise above the possible with us?

Go to our website , click on careers and start your application

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.