Technical Support

2 days ago

Centurion, South Africa Redheads Engineering Group Full time

Are you a technically strong problem-solver with experience in the printing distribution industry ? Our client is seeking a highly skilled Technical Support & Product Specialist to provide advanced technical support, training, and product expertise to internal teams, distributors, and authorised service partners across South Africa. This is a pivotal role responsible for technical escalations, distributor management, product authentication, and supporting the market with deep product knowledge. If you thrive in a hands-on technical environment and enjoy building strong partner relationships, we want to hear from you. Key Responsibilities Provide advanced technical information, troubleshooting, and fault-finding support on a range of printing and office technology products. Act as the final escalation point for support enquiries and manage escalations to overseas technical teams where required. Conduct weekly workshop visits and ensure all demo room equipment is fully operational. Deliver product training to internal sales teams, distributors, and ASPs. Support sales teams with technical input for tenders, product specifications, and solution-selling. Maintain strong relationships with distributors to ensure expectations are met and SLAs are achieved. Manage and authorise all RMAs, claims, and factory reworks from distributors. Authenticate products entering the South African market (anti-counterfeit control). Maintain an electronic library of firmware, manuals, and technical documents. Update all sales tools and the Support website with accurate technical information. Oversee licensing compliance for all equipment imported into the country. Provide ongoing HSM and L&M product support, training, and monthly technical meetings. Experience & Requirements 3–5+ years technical support experience , preferably within the printing, office automation, or technology distribution industry . Strong hardware, firmware, and software troubleshooting experience. Experience managing distributor relationships and technical escalations. Able to deliver structured and engaging technical training sessions. Knowledge of RMA management, service processes, and product compliance. Strong communication, presentation, and documentation skills. National Diploma in Engineering, IT, Electronics or related field advantageous. Personal Attributes Analytical, solution-focused, and detail-oriented. Confident communicator who can work with both technical and non-technical stakeholders. Customer-centric, supportive, and relationship-driven. Able to manage multiple priorities and work independently. Apply Now If you have strong technical expertise and proven experience in the printing distribution industry , we invite you to apply. Join a team where your technical leadership and product knowledge will drive customer satisfaction and operational excellence. Seniority level Mid-Senior level Employment type Full-time Job function Product Management Industries Appliances, Electrical, and Electronics Manufacturing #J-18808-Ljbffr

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