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IT Technical Support

2 weeks ago

Centurion, South Africa OUTsurance Full time

Company Description

OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to OUTstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of friendly ‘gees’, this could be the career opportunity you’ve been looking for.

**Job Description**:
**Responsibilities**
- Acknowledge calls logged from helpdesk and assisting the user with their problems and ensuring it is closed within SLA.
- To deliver a service with the best possible solution within OUTsurance Shares Services standards and procedures.
- Support of basic voice infrastructure.
- Support of all (desktop) Microsoft Applications across OUTsurance, YOUI and Hastings Direct.
- Ability to guide Staff members on technical issues.
- Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team.
- Build a relationship with the users and ensuring that the customer’s needs are met, preventative maintenance.
- Administration - Procedures.

**Skills and Competencies**:

- Computer literate (Excellent skills in both Hardware and Software)
- The ability to handle various complex tasks at the same time (multi-tasking)
- Good interpersonal and communication skills.
- Ability to build and maintain client relationships.
- Team player, with ability to operate independently.
- Professional attitude
- Good Communication skills
- Reliable and efficient
- Strong technical knowledge
- Fault analysis
- Excellent Client Service skills
- Continuous improvement of service quality through technical solutions
- Willingness to go beyond the call of duty
- Administration skills

**Qualifications**:

- A+, N+ or MCSE

**Experience**
- Helpdesk or Desktop support experience (3years)
- Experienced in operations, software installation and maintenance in areas of PCs, Voice and LANs.

Additional Information