IT Technical Support

2 weeks ago

Centurion, South Africa OUTsurance Full time

Company Description

**Job Description**:
**Responsibilities**:

- Acknowledge calls logged from helpdesk and assisting the user with their problems and ensuring it is closed within SLA.
- To deliver a service with the best possible solution within OUTsurance Shares Services standards and procedures.
- Support of basic voice infrastructure.
- Support of all (desktop) Microsoft Applications across OUTsurance, YOUI and Hastings Direct.
- Ability to guide Staff members on technical issues.
- Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team.
- Build a relationship with the users and ensuring that the customer’s needs are met, preventative maintenance.
- Administration - Procedures.

**Qualifications**:
**Skills and Competencies**:

- Computer literate (Excellent skills in both Hardware and Software)
- The ability to handle various complex tasks at the same time (multi-tasking)
- Good interpersonal and communication skills.
- Ability to build and maintain client relationships.
- Team player, with ability to operate independently.
- Professional attitude
- Good Communication skills
- Reliable and efficient
- Strong technical knowledge
- Fault analysis
- Excellent Client Service skills
- Continuous improvement of service quality through technical solutions
- Willingness to go beyond the call of duty
- Administration skills

**Minimum Requirements**:

- Relevant IT Qualification
- Helpdesk or Desktop support experience (1 - 2 Years)
- Experienced in operations, software installation and maintenance in areas of PCs, Voice and LANs.

Additional Information

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

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