Technical Sales Support

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**Job posting end date**: 05/23/2025
We are seeking a Technical Sales Support - Crushers individual, to join our Technical Sales Support Team.
Product Support, for crushers forms part of the Sales Support SVS - Africa team, in support of the Sales Areas for the Africa Market Area (AMA), resulting in the provision of technical solutions to support a sale.
Crushing is one of the products under the SVS, crusher spares, mining crusher spares, growth products and classic crusher spares portfolio, which requires technical competence as well as sales orientated drive to assist in pushing the sale through. This role is a pivotal in terms of aligning the Global Product Line specialists with the Market Area (MA) sales teams.
Essentially, the Product Support role works with the Sales Area to effectively deliver a jointly owned “Sales Plan”, with focus on specifically “targeted customer’s”, in order to deliver a “technical solution” that meets the customer’s needs, thus supporting the sales team to realise an order.
In this position, you will report to the Head of CSP Technical Sales Support: Services - Africa.
This position is mainly located in Centurion, Gauteng.
TEAM YOU WILL BELONG TO
You will work closely with internal and external stakeholders, such as Management, Other Engineers, Suppliers & Sub-Contractors, Clients and Site Staff.
WHAT YOU WILL DO
Custodian of the Installed Base (IB) data for crushing
- Collaborating with the PL / MA to accurately identify and update central IB database.
- Growing and influencing the installed base to identify opportunity for revenue
Owner of the Product Plan
- Product Planning is the ongoing process of identifying and articulating market requirements that define a product’s feature set. Product planning serves the basis for decisions about price, distribution and promotion
- Collaborating with the PL on sales strategy, technical solutions and reporting
Setting of the recommended selling price (MALP) and Cost plus
- Understanding and collaborating with the MA in terms of setting the RSP for customers
Understanding and translating the customers’ needs
- Understanding and interpreting customer behaviour into a needs’ analysis in terms of the technical requirements. Inventory status and inventory per site to support site equipment
Supporting the sales process and assisting with the technical information flow and part numbers
- Accurate scoping of opportunity and validating of the RFQ
- Assisting with developing and influencing and negotiations
Analysis of the PL / MA performance
- Advising the MA of potential opportunities
- Evaluate and report on Plan vs. Actual and Forecast per PL in MA territory
- Interrogating and sanitizing opportunities in Salesforce
- Assisting to progress opportunities through sales stages
Internal and external training
- Understanding, planning and meeting the training requirements for internal and external customers (PL training material)
WHO ARE YOU?
Matric (Grade 12)
Technical / Trade qualification and a minimum of 10 years of experience in crushing or
National Diploma N6 with a mechanical trade and 10 years field experience in crushers or
National Diploma in Mechanical Engineering and a minimum of 10 year’s field experience in crushers
Must have an up to date understanding & knowledge as a technical product specialist
Understanding and experience of sales and financials
Familiarity with a broad range of Metso Equipment
Familiar with the core processes of the Metso customer base
Experience in complex relationships
WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
Position requires support management expertise, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
High sense of urgency and passion for service and support
Supervision skills
Strong relationship building skills, a bias for action and detail-oriented behaviours
A high level of computer skills is essential - Excel, Word, PowerPoint, and Access
Highly motivated individual with the ability to work under stress and meet the deadlines
Ability to work in a team atmosphere
Client skills including building and managing relationships, negotiation skills and understanding of customer needs and market requirements
Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks, and working in a fast-paced environment
Strong communication, co-operation, inter