Technical Sales Support, Pyro

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 12/13/2024
Under the Grinding, Bulk and Pyro (GBP) Business Line (BL) portfolio, lays the Pyro product group (PG), which requires technical competence as well as a drive to assist in problem solving. This role is a pivotal in terms of aligning the Global Product Line specialists with the Market Area (MA) and customer needs.
Essentially, the Technical Sales Support role works with the Sales Area to effectively deliver a seamless experience, that delivers a “technical solution” that meets the customer’s needs, thus supporting the sales team, to enhance and build relationships with the downstream effect on sales realisation.
In this position, you will report to the Head of Technical Sales Support - Services.
This position is mainly located in Centurion, Gauteng.
TEAM YOU BELONG TO
You will join the Technical Support Team and work closely with internal and external stakeholders, such as Management, Other Engineers, Suppliers and Sub-Contractors, Clients and Site Staff
WHAT YOU WILL DO
Providing high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for Pyro & Ferrous, through site visits and using Digital and Remote services (i.e. Augmented Reality)
Specializing to own technology areas to provide expertise support in site operations and technology related incidents and inquiries or problems
Participating in technical warranty claim or customer complaint handling
Act as a trainer for internal/external technical trainings, for products
Expertise support for problem management, technical sales support, R&D and product development
Support IB (Installed Base) Validation
CTO (Configure to Order) and ETO (Engineered to Order) quotation development through solution definition and technical research; inspection report reviews, recommendations and solution as requested
Supporting Field Services with Technical information/details
Supporting the sales process and assisting with the technical information flow and part numbers
Assisting with developing and influencing and negotiations when required
Support overall sales funnel development
Ensure timely progress of sales cases throughout the different phases
Travelling throughout Africa and globally to support sales activities, problem determination, product training, etc. on a case-by-case basis
Support sales team and SAM (Site Account Manager) with the best technical solutions for the customer with spare parts and promote modernisation & upgrade
Load all required info and drawings on SF (Sales Force) opportunities
Work closely with PL (Product Line) for support, needed information and training
Support Customer RFQ’s and provide correct part numbers
Review pricing on spares quotations
Support expert services and proposals
Customer site visit and inspections with SAM to support opportunities and build relation & sales pipeline
Weekly regional sales calls to support OR and sales planning
Review SF Opportunities 2-3 monthly and update on a regular basis
Work on upside / back up opportunities to bring them forward into forecast
Review sales history and identify hi-value repeatable sales opportunities
Customer site visit planning and support
WHO YOU ARE
Matric (Grade 12)
B Tech / BSc / BEng Metallurgical / Process Engineering, with a minimum of 5 year’s field experience in Process Equipment or,
Must have Sales experience
Must have up to date understanding & knowledge as a technical product specialist
Understanding and experience of sales and financials
Familiarity with a broad range of Minerals Processing Equipment
Familiar with the core processes of the sales process
Experience in complex relationships
Advanced verbal and writing skills
Computer literacy and MS Office Skills are an inherent requirement
KNOWLEDGE OF THE FOLLOWING WILL BE AN ADVANTAGE
Fluid Bed, Rotary Dryers and Coolers
Holo-Flite Thermal Processor
Rotary Kilns
Electric Heaters
Grate Chain Kilns
Burner Combustion systems
Travel Grate Sinter Machine
SF knowledge
WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
Position requires support management expertise, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
High sense of urgency and passion for service and support
Strong relationship building skills, a bias for action and detail-oriented behaviours
A high level of computer skills is essential - Excel, Word, PowerPoint a