After Sale Coordinator

2 weeks ago

Stikland, South Africa Invision HR Full time

**Job Title: After Sales Coordinator**

**Reports to**: Technical Manager
**Location**: Stikland, Bellville

**Schedule**: Monday to Friday, 08:00-16:30 & every 2nd Saturday, 09:00-12:00
**Salary**: Competitive, based on experience

**About the Client**:
Our client is a leading provider of catering equipment solutions, committed to delivering exceptional service. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

**Summary**:
Join our team as an After Sales Coordinator and play a pivotal role in ensuring the seamless operation of our after-sales department. You'll be responsible for coordinating technical workshop activities, managing administrative tasks, and fostering exceptional communication between clients and technicians.

**Responsibilities**:
**General**:

- Coordinate technical department and after-sales functions.
- Ensure efficient management of departmental administration, including timely reporting and record-keeping.
- Maintain records and generate reports on work completed, trends, and spare parts inventory.

**Administration**:

- Manage all administrative aspects related to repair work, from inception to completion.
- Prepare repair quotes, issue invoices, and oversee job card maintenance.

**Client Services and Administration**:

- Assist clients with workshop visits, booking equipment, and addressing queries or product needs.
- Manage client expectations regarding repair turnaround time and ensure timely query resolution.
- Facilitate communication and support between clients and technicians via various channels.

**Operations**:

- Organize call-outs for on-site repairs and services.
- Coordinate with agents and third parties for repair and service arrangements.
- Ensure adherence to service standards and quality by agents and third-party providers.
- Procure and manage spare parts, tools, and workshop consumables.
- Communicate with suppliers regarding technical queries and spare parts.

**Minimum Requirements**:

- Minimum 3 years of technical experience with catering equipment.
- Valid South African driver's license.
- Fluency in English; additional languages advantageous.
- Experience in catering equipment sales position is advantageous.

**Competencies**:

- Excellent communication skills (phone and electronic).
- Strong administrative abilities.
- Exceptional people and sales skills.
- Effective planning and organizational capabilities.
- Keen attention to detail.
- Initiative and decision-making aptitude.

**How to Apply**:
Ability to commute/relocate:

- Stikland, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical: 1 year (preferred)
- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)

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