Junior Operations Manager

1 week ago


Century City, South Africa Status Staffing Full time

**Western Cape**, Century City**

**R 30,000 - R 35,000 Monthly Plus Pension + Medical Aid**

**Our client is a business run by family values and is passionate about delivering customer-centric products and services that help their clients build enduring relationships. They are looking for a **Junior Operations Manager** to supervise day-to-day operations for a team of consultants in a call centre environment.**

**A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION**

**EMPLOYMENT TYPE***: PERMANENT**

**SECTOR**:
**CALL CENTRE**

**START DATE***:
***
**A.S.A.P / IMMEDIATE**

**DUTIES**:
***
- **Manage team’s day-to-day operations**:

- **Meet and exceed all campaign targets per SLA**:

- **Ensure all Industrial Relations activities are managed in conjunction with HR**:

- **Ensure productivity, scheduling, absenteeism and data are managed effectively within agreed parameters**:

- **Ensure QA and compliance scores**:

- **Develop, coach and mentor Team Leaders**:

- **Ensure consistent communication takes place across team**:

- **Project / ad-hoc Senior Ops Manager tasks**:
**REQUIREMENTS**:
***
- **5 years’ experience in an outsourcing contact centre operations role (BPO)**:

- **Multifaceted knowledge of business and reporting teams**:

- **Client satisfaction (CSAT) experience**:

- **Time management skills**:

- **Leadership skills**:

- **Able to work night shifts**:

- **Build + maintain quality performance**:

- **Review & set organizational / productivity objectives**:
**HOURS**:
***
- **24/7 rotational shifts (includes P/H and week-ends)**:
**today.**
- For more information please contact:
**Margaret Howland



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