Junior Operations Manager
1 week ago
**Western Cape**, Century City**
**Monthly (Pension + Medical Aid)**
**Our client is a business run by family values and is passionate about delivering customer-centric products and services that help their clients build enduring relationships. They are looking for an immediately available **Junior Operations Manager** to supervise day-to-day operations for a team of consultants in a call centre environment.**
**A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION**
**EMPLOYMENT TYPE***: PERMANENT**
**SECTOR**:
**CALL CENTRE**
**START DATE***:
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**A.S.A.P / IMMEDIATE**
**DUTIES**:
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- **Manage team’s day-to-day operations**
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- **Meet and exceed all campaign targets per SLA**
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- **Ensure all Industrial Relations activities are managed in conjunction with HR**
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- **Ensure productivity, scheduling, absenteeism and data are managed effectively within agreed parameters**
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- **Ensure QA and compliance scores**
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- **Develop, coach and mentor Team Leaders**
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- **Ensure consistent communication takes place across team**
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- **Project / ad-hoc Senior Ops Manager tasks**
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**REQUIREMENTS**:
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- **5 years’ experience in an outsourcing contact centre operations role (BPO)**
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- **Multifaceted knowledge of business and reporting teams**
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- **Client satisfaction (CSAT) experience**
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- **Time management skills**
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- **Leadership skills**
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- **Able to work night shifts**
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- **Build + maintain quality performance**
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- **Review & set organizational / productivity objectives**
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**HOURS**:
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- **24/7 rotational shifts (includes P/H and week-ends)**
***
**today.**
- For more information please contact:
**Margaret Howland
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