Junior Operations Manager

7 days ago


Century City, South Africa Status Staffing Full time

**Western Cape**, Century City**

**Monthly (Pension + Medical Aid)**

**Our client is a business run by family values and is passionate about delivering customer-centric products and services that help their clients build enduring relationships. They are looking for an immediately available **Junior Operations Manager** to supervise day-to-day operations for a team of consultants in a call centre environment.**

**A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION**

**EMPLOYMENT TYPE***: PERMANENT**

**SECTOR**:
**CALL CENTRE**

**START DATE***:
***
**A.S.A.P / IMMEDIATE**

**DUTIES**:
***
- **Manage team’s day-to-day operations**
***:

- **Meet and exceed all campaign targets per SLA**
***:

- **Ensure all Industrial Relations activities are managed in conjunction with HR**
***:

- **Ensure productivity, scheduling, absenteeism and data are managed effectively within agreed parameters**
***:

- **Ensure QA and compliance scores**
***:

- **Develop, coach and mentor Team Leaders**
***:

- **Ensure consistent communication takes place across team**
***:

- **Project / ad-hoc Senior Ops Manager tasks**
***

**REQUIREMENTS**:
***
- **5 years’ experience in an outsourcing contact centre operations role (BPO)**
***:

- **Multifaceted knowledge of business and reporting teams**
***:

- **Client satisfaction (CSAT) experience**
***:

- **Time management skills**
***:

- **Leadership skills**
***:

- **Able to work night shifts**
***:

- **Build + maintain quality performance**
***:

- **Review & set organizational / productivity objectives**
***

**HOURS**:
***
- **24/7 rotational shifts (includes P/H and week-ends)**
***

**today.**
- For more information please contact:
**Margaret Howland



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