Quality Assurance Agent

**Quality Assurance Agent required** The offer: - R4500 Basic Salary plus + Commission * - An awesome working environment The Requirements: - 1 years experience in Quality assurance - Matric - Good knowledge of excel. - Good communication skills. - Clear Criminal record. **Salary**: From R4,500.00 per month Ability to commute/relocate: - Phoenix,...

Are you passionate about ensuring exceptional customer experiences? Do you have an eye for detail and a strong commitment to maintaining high-quality standards? Join our dynamic team as a Quality Assurance Agent at our thriving international BPO! We are seeking dedicated professionals to help us deliver top-notch service to our global clientele. As a...

We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **a day in your...

Main Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...

**purpose** The Quality Assurance (QA) agent is responsible for monitoring and evaluating calls made by call centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **key responsibilities** - **QA Monitoring**: - Monitor and review call centre...

**Job description** Debt Solutions SA is looking for Quality Assurance Agents Salary : R4750 Attendance Bonus: R250 **Requirements**: - Grade 12 - Knowledge in Microsoft Office packages is a must - English as your first language - Multi-lingual is advantageous - Debt Review/Call Centre experience will be advantageous - Previous experience in a similar...

**About us** Urban Lifestyle Rewards is a small business in UMHLANGA PLAZA. We are professional, agile, and our goal is to Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail,applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment....

**purpose** The Quality Assurance (QA) agent is responsible for monitoring and evaluating calls made by call centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **key responsibilities** - **QA Monitoring**: - Monitor and review call centre...

Debt Solutions SA is looking for Quality Assurance Agents

**Job Summary:**Trending Talent Solutions is seeking an experienced Quality Assurance Manager to lead and manage a team of quality agents in the roadside assistance sector.**Key Skills and Qualifications:**Strong leadership and communication skillsIn-depth knowledge of roadside assistance protocols and best practicesExpertise in developing and implementing...

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well-renowned FSP? Then Yes, TALKSURE is the place to be.DUTIES AND RESPONSIBILITIESCreate scorecards providing accurate feedbackListening to and assessing callsProvide accurate feedbackReport on any trends or patterns...

Job DescriptionTrending Talent Solutions is seeking an experienced Quality Assurance Expert to lead our roadside assistance team.Key Responsibilities:Manage a team of quality agents to ensure daily tasks and objectives are met.Oversee quality assurance processes for multiple client accounts, ensuring compliance with client requirements and company...

Trending Talent Solutions is seeking a seasoned Quality Assurance Manager to lead our roadside assistance team. As a key member of our operations team, you will be responsible for ensuring high standards of service delivery and quality assurance processes.The ideal candidate will have a minimum of 2 years of experience in a quality assurance role, with at...

**MAIN PURPOSE OF THE ROLE** Oversee and manage the day-to-day operations of a Quality Assurance team. **DUTIES AND RESPONSIBILITIES** **To ensure customer satisfaction through monitoring agent interaction with the customer.** - Collate and distribute send reports - Liaise with sales departments - Analyse and monitor sales agent trends - Audit sales and...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail, applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! - Full Training...

WE’RE HIRING EXPERIENCED QUALITY ASSURANCE CONSULTANTS! What you get: - Basic salary of R6000 - All staff qualify for FREE* Discovery Flexicare + R5000 funeral cover - Onsite doctor to take care of your medical needs - In-house restaurants and coffee shop All you need is: - 12 months QA Experience within the local mobile retentions and Telco sector -...

Synergy has rebranded and were now trading as **NUTUN CX.** We are currently recruiting for Experienced QA agents! If you have: - **1 Year QA experience** within an international call centre - Matric/ Grade 11 - Excellent communication skills Must be able to work shifts and travel between Umhlanga and Central Town. **Salary**: R5,250.00 - R6,250.00 per...

Talksure Pty Ltd has an exciting opportunity for a Customer Experience Specialist. This role involves creating and maintaining high-quality customer interactions, ensuring seamless communication and exceeding client expectations.DUTIES AND RESPONSIBILITIESDevelop scorecards to evaluate customer service qualityAnalyze calls to assess customer satisfaction...

At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of...

We are on the lookout for an Assurant Agent in Durban North As an Assurance Agent, you will be responsible for: - Regular Customer Updates with Notes - Log in to the Vision system daily in order to keep up to date with changes and lead times - Identify any repair delays timeously - Manage client expectations by informing customers promptly about changes in...