Quality Assurance Manager

6 days ago


Durban, KwaZulu-Natal, South Africa Trending Talent Solutions Full time

Trending Talent Solutions is seeking a seasoned Quality Assurance Manager to lead our roadside assistance team. As a key member of our operations team, you will be responsible for ensuring high standards of service delivery and quality assurance processes.

The ideal candidate will have a minimum of 2 years of experience in a quality assurance role, with at least 1 year in a leadership position. They will possess strong leadership skills, excellent communication abilities, and the ability to motivate a team to deliver exceptional results.

We are looking for someone who can develop and implement quality assurance protocols and procedures to ensure compliance with client requirements and company standards. You will also be responsible for providing ongoing training and support to quality agents to enhance their skills and performance.

In this role, you will work closely with our customer experience team to ensure seamless service delivery and address any issues related to quality assurance and client satisfaction.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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