Quality Assurance Agent
3 weeks ago
Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well-renowned FSP? Then Yes, TALKSURE is the place to be.DUTIES AND RESPONSIBILITIESCreate scorecards providing accurate feedbackListening to and assessing callsProvide accurate feedbackReport on any trends or patterns that may be occurringFilter information regarding non-compliance to QA Team LeaderDocument and maintain scorecard on all assessments conductedEnsure that you meet quantity and quality of calls listened toRandom call audits when requiredMINIMUM QUALIFICATIONS AND EXPERIENCESGrade 12 – which must be presented at interview stageMust have at least 1 Year Quality Assurance (QA) experience within a contact centreComputer literate – excel skillsCHARACTERISTICS OF THE REQUIRED CANDIDATEStrong administration skills and high attention to detailAbility to communicate on all levelsProactive, punctual, and reliableWell-presented and well-spokenWorks effectively within a variety of situationsPlanning and organisational skillsUnderstands the importance of confidentialityAbility to provide concise, well-written feedbackExcellent listening skillsDeadline oriented and ability to work well under pressureSalary: Market relatedNB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors. #J-18808-Ljbffr
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Quality Assurance Agent
7 days ago
Durban, South Africa Synergy Contact Centre Full timeWe are Hiring Quality Assurance Agents!! **Requirements**: - Proficiency In English (verbal and written) - International or Domestic Experience - Utilities experience Advantageous What we offer - R5250.00 Basic Salary - Performance Bonus - Permanent Contract of Employment - Career advancement Certificate - Wellness Benefits (Medical Aid Contribution +...
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Quality Assurance Agent
2 weeks ago
Durban, South Africa Talksure Pty Ltd Full timeTalksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well-renowned FSP? Then Yes, TALKSURE is the place to be. DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends or...
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Quality Assurance Agent
2 weeks ago
Durban, KwaZulu-Natal, South Africa Talksure Full time R200 000 - R250 000 per yearTalksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be.DUTIES AND RESPONSIBILITIESCreate scorecards providing accurate feedbackListening to and assessing callsProvide accurate feedbackReport on any trends or patterns that...
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Quality Assurance Agent Mr Price Money
3 days ago
Durban, South Africa Mr Price Group Full timeWe’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **a day in your...
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Quality Assurer
1 week ago
Durban, South Africa Nedbank Full time**Job Classification** - Job Family- Credit - Career Stream- Credit Management - Leadership Pipeline- Manage Self: Technical - FAIS Affected**Job Purpose** - To evaluate the quality of calls made by call centre agents in line with Nedbank policy. **Responsibilities**: - To meet target by listening to randomly selected calls per agent. - Identify...
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Durban, South Africa Huntswood Full timeA leading quality assurance company in Durban seeks a Quality Assessor. The role involves maintaining quality standards, assessing support interactions, and providing constructive feedback to agents. Ideal candidates will have experience in call monitoring, excellent interpersonal skills, and a commitment to exceeding customer expectations. This position...
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Quality Assurance Advisor
3 weeks ago
Durban, South Africa CXP are now part of the Huntswood Group Full timeJob Description PLEASE NOTE: For this particular post - This will be working US Shifts, please have this in mind when making your application. Quality Assurance Advisor (Secondment - 6 Months) You will have a positive and enthusiastic approach to Quality Assurance, providing direct feedback to all service agents, ensuring the customer experience exceeds all...
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Quality Assurance Officer
2 weeks ago
Durban, KwaZulu-Natal, South Africa Hire Resolve Full time R900 000 - R1 200 000 per yearJob Title: Quality Assurance OfficerHire Resolves client is currently seeking a detail-oriented and experienced Quality Assurance Officer to join their team in Durban, KwaZulu-Natal. The ideal candidate will be responsible for ensuring that all products and services meet the highest quality standards and comply with regulations.Responsibilities:Develop and...
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Quality Assurance Tester
1 week ago
Durban, South Africa ThoroughTec Full timeAn exciting and challenging opportunity exists for a Quality Assurance Tester. **Location**: Durban, South Africa **Remuneration**: Market-related **Requirements**: - Matric - Relevant Quality Assurance qualification - Proficient in Quality Assurance concepts, test and problem solving techniques - Electrical / Mechanical Engineering knowledge will be...
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Durban, South Africa Daly Credit Corporation Full time**Zulu and English speaking Quality Assurer - **X 1 - Day **Permanent**: However, 3 months’ probation then permanent in position. Responsible for the auditing/actioning of the QA process of the Call Centre Agents. - Matric - Microsoft office experience. (1year experience) - Bilingual would be advantageous. - Excalibur - In depth understanding of the...
