Quality Assurance Agent

7 days ago

Durban, South Africa Mr Price Group Full time

We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained.

**a day in your life?**

**QA Monitoring**:

- Monitor and review call Centre agents’ compliance to the respective process and systems and address areas where risks are identified.

**Feedback & Coaching**:

- Provide feedback on call Centre agents QA standards to relevant stakeholders to determine consistency and compliance.

**what experience we’re looking for?**
- Grade: 12
- 3-4 Years’ Experience in a Call Centre.
- Additional Language advantageous.

**about us**

The People’s Value Champion | Cash-Based | Omni-Channel | Fashion-Value Retailer.

The Mr Price Group retails in more than 1400 stores in sub-Saharan Africa and parts of Africa through our 8 - trading divisions Mr Price, Mr Price Home, Mr Price Sport, Mr Price Money, Miladys, Sheet Street, Power Fashion & Yuppie Chef.

Mr Price Group is an equal opportunity employer and is committed to Employment Equity.

**more about who we are

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