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Quality Assurance Agents

3 weeks ago


Durban, South Africa Synergy Contact Centre (Nutux CX) Full time

Synergy has rebranded and were now trading as **NUTUN CX.**

We are currently recruiting for Experienced QA agents

If you have:

- **1 Year QA experience** within an international call centre
- Matric/ Grade 11
- Excellent communication skills

Must be able to work shifts and travel between Umhlanga and Central Town.

**Salary**: R5,250.00 - R6,250.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)