Quality Assurance Agent

2 weeks ago


Durban, South Africa Urban Lifestyle Rewards Full time

**About us**

Urban Lifestyle Rewards is a small business in UMHLANGA PLAZA. We are professional, agile, and our goal is to Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail,applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team We offer: - Basic Salary

Our work environment includes:

- Modern office setting
- Food provided

Job Title: Quality Assurance AGENT

**Duties**:
Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail,applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team

**We offer**:

- Basic Salary
- R4000-R4500 BASIC (Starting salary)
- Full Training is provided
- **Qualifications & Experience**:

- Strong computer skills, Knowledge Microsoft Excel
- Must have previous QA experience:

- Exposure to calibration and coaching would be a strong advantage
- Self-motivated, self-managed, pro-active.
- Reliable and remarkable attendance record
- Sound knowledge and experience in the cellular industry
- Ability to work with Sales/Non-sales projects
- Team Player

Pay: From R4,500.00 per month



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