Sales Team Manager
3 weeks ago
Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you
What will you do?
Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.
Minimum Qualification
- Grade 12/Standard 10/NQF4
- Relevant FAIS and RE qualification
Minimum Experience
- Minimum 3 years in the STI sales environment
Requirements
Excellent knowledge of Sales and processes
Must be highly proficient in dealing with clients at all levels
Excellent administrative skills and knowledge of Microsoft Office
Proven Sales Track Record
Results oriented
Excellent communication and leadership skills
Good attendance record is essential
Must be very reliable
Self-disciplined and ability to work under pressure
Self-motivated and desire to excel
Analytical and organised
Problem solving skills and solution oriented.
Flexibility
Ability to multi-task and attention to detail
Internal/External Customer focused
Active listening skills
Ability to work well with a team
Able to work long hours
Professional and organised
Responsibilities
- Responsible for the execution of our daily and monthly targets.
- Performance appraisals for sales agents
- Coaching of sales agents
- Ensuring that all sales budgets were met
- Motivation and Guidance of all sales staff
- Creating reports and submitting to management
Knowledge and Skills
Drive leads and service targets
Coaching, quality and compliance
Reporting and communication
Management of employees
Personal Attributes
Decision quality - Contributing independently
Interpersonal savvy - Contributing independently
Plans and aligns - Contributing independently
Directs work - Contributing independently
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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