Sales Team Manager
4 weeks ago
**Who are we?**
**What will you do?**
- Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.- Minimum Qualification- Grade 12/Standard 10/NQF4
- Relevant FAIS and RE qualification
- Minimum Experience- Minimum 3 years in the STI sales environment
- Requirements- Excellent knowledge of Sales and processes
Must be highly proficient in dealing with clients at all levels
Excellent administrative skills and knowledge of Microsoft Office
Proven Sales Track Record
Results oriented
Excellent communication and leadership skills
Good attendance record is essential
Must be very reliable
Self-disciplined and ability to work under pressure
Self-motivated and desire to excel
Analytical and organised
Problem solving skills and solution oriented.
Flexibility
Ability to multi-task and attention to detail
Internal/External Customer focused
Active listening skills
Ability to work well with a team
Able to work long hours
Professional and organised- Responsibilities- Responsible for the execution of our daily and monthly targets.
- Performance appraisals for sales agents
- Coaching of sales agents
- Ensuring that all sales budgets were met
- Motivation and Guidance of all sales staff
- Creating reports and submitting to management
**Knowledge and Skills**
- Drive leads and service targets- Coaching, quality and compliance- Reporting and communication- Management of employees**Personal Attributes**
- Decision quality - Contributing independently- Interpersonal savvy - Contributing independently- Plans and aligns - Contributing independently- Directs work - Contributing independently**Core Competencies**
- Cultivates innovation - Contributing independently- Customer focus - Contributing independently- Drives results - Contributing independently- Collaborates - Contributing independently- Being resilient - Contributing independently At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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