Receptionist and Front Line Support
4 days ago
As a Receptionist, youll be the first point of contact, coordinating front-desk activities, managing correspondence, and handling phone calls. A friendly demeanor, strong multitasking abilities, and excellent stress management skills are essential.
In the Front Line Support role, youll provide first-level technical support, logging client requests, and troubleshooting basic issues.
Key Responsibilities:
Receptionist Duties:
- Welcome guests, offer refreshments, and direct them appropriately.
- Answer, screen, and forward incoming calls.
- Keep the reception area organized and stocked with necessary materials.
- Provide general information in person or over the phone.
- Manage incoming mail, packages, and office security.
- Order and track office and kitchen supplies, and update calendars for meetings.
- Arrange office repairs/ maintenance and when required.
- Handle filing, photocopying, and other clerical tasks as needed.
Front Line Support Duties:
- Log and manage client support calls and tickets.
- Assist clients with ticket logging on ticketing system, follow up on support needs, and keep clients updated.
- Coordinate with providers when internet issues arise.
- Address service requests for technological support, including workstations, printers, networks, and software.
Requirements:
- Experience as a receptionist, front office representative, or similar role.
- Proficiency in MS Office Suite and basic networking knowledge (e.g., ADSL, LAN, switches, VLANs).
- Professional demeanor and strong customer service orientation.
- Excellent organizational, communication, and multitasking skills.
- High school diploma; certification in office management is a plus.
- Reliable/Own transport.
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