Front Office Executive

7 months ago


Johannesburg, South Africa Exclusively Remote Full time

Executive Front Office Receptionist

You will be responsible for managing incoming calls, messages, appointments, and ensuring seamless communication within our organization. Your role will involve interacting with clients, scheduling appointments, processing payments, and maintaining accurate records of all interactions. This position requires excellent communication skills, attention to detail, and the ability to work independently in a remote setting.

**Key Responsibilities**:

- **Answering Calls**: Professionally handle incoming calls and route them to the appropriate person or department.
- **Message Handling**: Take detailed messages and distribute them accurately to the designated group chat for the respective companies.
- **Appointment Scheduling**: Efficiently schedule appointments for clients and internal staff using designated scheduling tools.
- **Appointment Confirmation**: Contact clients to confirm appointments one day prior to the scheduled date.
- **Payment Processing**: Collect card details from clients and process payments securely via Zelle or other designated platforms.
- **Call Logging**: Maintain detailed records of all incoming and outgoing calls for reference and reporting purposes.
- **Task Management**: Utilize in-house program Asana to manage tasks, descriptions, and assignments for each company or client.
- **Collections**: Assist in managing outstanding client payments by following up and coordinating with the relevant departments.

**Requirements**:

- Proven experience as a receptionist or in a similar role, preferably in a remote setting.
- Excellent verbal and written communication skills.
- Proficiency in using scheduling software and other office tools.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Experience with payment processing platforms like Zelle is a plus.
- Familiarity with task management tools such as Asana or similar platforms
- Own laptop, UPS and strong Wife
- Remote hours 3pm-11pm

Application Question(s):

- Do you have more that 4 years reception experience?



  • Johannesburg, South Africa Hilton Full time

    Front Office Team Leader A Front Office Team Leader supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Team Leader, you will supervise the Front Office Team which is the main connection between...

  • Front Office Host

    3 months ago


    Johannesburg, South Africa Hilton Full time

    Front Office Host A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional...


  • Johannesburg, South Africa SAXON HOTEL VILLAS AND SPA Full time

    The Front Office Supervisor stands in a supportive role to the Front office manager & Assistant and is responsible for operation and co-ordination of all front-of-house teams and operations. The primary focus of the role is on guests’ service and staff development. The Assistant Front Office Manager is responsible for all employees working in the relevant...

  • Front Office Host

    5 hours ago


    Johannesburg, South Africa Hyatt House Hotel Sandton Full time

    **Job Title***:Front Office Host **Job Group **:Front Office Host **Place of Work **:Front Office/ Concierge/Communication Centre **Division **:Rooms **Responsible To **:Front Office Manager Ass Front Office Manager Team Leader **Responsible For**:Efficient & effective operations of the Front Office **Scope and General Purpose of Job**: To assist the...

  • Front Office Manager

    7 months ago


    Johannesburg, South Africa Hyatt House Sandton Full time

    **FRONT OFFICE MANAGER** HYATT HOUSE ZA - GT - Johannesburg Full - time Monthly South African Rand (ZAR) pay basis **Salary**: Negotiable Position: Front Office Manager Place of Work: Hyatt House Sandton Hotel Division: Operations Responsible To: Cluster Hotel Manager **Scope and General Purpose of the Job**: **Duties and...


  • Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23006807 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...


  • Johannesburg, South Africa HotelJobs.co.za Full time

    **Key Responsibilities**: - Assist in managing daily front office operations, including guest check-ins, check-outs, and reservations. - Lead and support the front desk team, ensuring high service standards and guest satisfaction. - Address guest inquiries, concerns, and special requests in a professional and timely manner. - Collaborate with other...


  • Johannesburg, South Africa Edge Executive Search Full time

    Urgently looking for an Executive PA to provide support to the COO and Executive team by effectively organising and managing the office and the department. Minimum requirements: - Diploma / equivalent qualifications - Certificate in Executive Administration - Drivers license - Minimum of 5 years relevant experience - Minutes taking and report writing For...


  • Johannesburg, South Africa Hyatt House Hotel Sandton Full time

    FRONT OFFICE TEAM LEADER **Position **:Front Office Team Leader **Job Group**: **Place of Work **:Hyatt House Johannesburg Sandton **Division **:Rooms **Responsible To **:Hotel Manager : Front Office Manager **Responsible For**:Host **Scope and General Purpose of Job** To assist the Front Office Manager in delivering the brand promise by managing the...

  • Front Office Host

    2 months ago


    Johannesburg, South Africa Hilton Full time

    Front Office Host (Mandarin Speaker) A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an...


  • Johannesburg, South Africa The Recruitment Specialists Full time

    Gauteng, JHB - Southern Suburbs Front Office Manager Location: Johannesburg South, Gauteng **Salary**: R 12 000 + commission on all services and on retail. Yearly salary review. Monthly competitive Bonus Structure. Bargaining council - Pension. World class property is looking for a strong Front Office Manager for a very busy spa. Ideal for a...


  • Johannesburg, South Africa Marriott Worldwide Full time

    **Job Number** 22157085 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...


  • Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23042191 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...


  • Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23135212 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...


  • Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23157574 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...


  • Johannesburg, South Africa African Energy Full time

    African Energy SA is bassed in central Sandton and are recruiting a receptionist to manage our front desk on a daily basis to perform a variety of administrative and marketing tasks. Greet and welcome guests as soon as they arrive at reception. Direct visitors to the appropriate person and office. Answer, screen, and correctly forward incoming phone...

  • Front Office Manager

    4 months ago


    Johannesburg, South Africa AccorHotel Full time

    Directs, controls and coordinates activities of personnel engaged in such activities as: - Receiving, processing and confirming room reservations. - Selling, registering and assigning rooms to incoming guests; - Giving general information and aid and handling out keys to guests; - Giving general information and aid and handling out keys to guests; -...


  • Johannesburg, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...


  • Johannesburg, Gauteng, South Africa Prospect Staffing SA Full time

    About Prospect Staffing SAWe are a leading recruitment agency providing top talent to the hospitality industry. Job Title: Front Office Duty ManagerSalary: R550,000 - R650,000 per annum, depending on experience About the RoleAs a seasoned Front Office Duty Manager, you will be responsible for ensuring seamless guest experiences in our esteemed 4/5-star...


  • Johannesburg, South Africa HotelJobs.co.za Full time

    A well-established 4-star hotel in Johannesburg is seeking an Assistant Front Office Manager to join their team. This role requires a dynamic individual with excellent leadership skills and a passion for delivering exceptional guest service. **Key Responsibilities**: - Assist in the daily management of front office operations, ensuring smooth check-ins,...