Front Office Support Officer

6 months ago

Johannesburg, South Africa The Payments Association of South Africa (PASA) Full time

**Job Purpose**
The Front Office Support Officer will be the first point of contact for the Payments Association of South Africa (PASA), providing a client-centric service to all visitors, callers, and contacts via our electronic channels. The incumbent will manage queries effectively and efficiently while also demonstrating strong administrative skills to support the smooth operation of PASA. In addition, the incumbent will be responsible for managing queries received, ensuring timely and accurate resolution of these queries. The incumbent will address queries from various external stakeholders and streamline the query management process to improve front-office efficiency.

**Responsibilities**:
The incumbent’s main responsibilities will be as follows:
**Query management**:

- As the front office's first point of contact appropriately respond to and direct queries ranging from general, membership, licensing, compliance, academy, or media-related queries appropriately.
- Oversee the PASA mailboxes for queries.
- Escalate queries for attention as per the processes and standards in place.
- Manage queries from walk-in visitors, callers, and employees promptly and effectively through the processes in place.
- Adhere to the approved query management procedures and protocols to ensure consistent and effective handling of queries.
- Monitor and track the query process and coordinate with internal departments to ensure timely resolution of queries and issues.
- Minimise escalations to senior management through effective first line resolution.
- Maintain accurate records of queries, including tracking status, resolutions, follow-up actions and turnaround times.
- Produce monthly reports of queries and the management processes in place.
- Ensure regular spot-checks of the auto-response messages that these are operational and relevant.
- Ensure that PASA is seen as a professional and client-centric organisation where queries are managed and responded to in a timeous and empathic way.
- Ensure continuous review and improvement of frontline support processes and procedures.

**Reception management which includes but is not limited to**:

- Greet and welcome visitors professionally and courteously.
- Manage office entry and exit procedures.
- Answer and manage incoming calls or refer to the appropriate department or individual for attention.
- Manage central facilities and calendars for meetings and events as required.
- Handle incoming and outgoing mail and packages.
- Ensure outgoing packages are tracked to ensure receipt on the other side.
- Maintain a clean and organised reception area.
- Administrative tasks and projects
- Ensure monthly reports and relevant documentation are stored and maintained in accordance with policies and processes in place.
- Assist with special projects and tasks as assigned by management.
- Ensure compliance with relevant policies and standards pertaining to confidentiality and data protection.

**Administrative tasks and projects**:

- Ensure monthly reports and relevant documentation are stored and maintained in accordance with policies and processes in place.
- Assist with special projects and tasks as assigned by management.
- Ensure compliance with relevant policies and standards pertaining to confidentiality and data protection.

**Qualifications**
- A relevant tertiary qualification equivalent to NQF level 6 or higher.

**Experience**
- 5 years of experience in customer services, reception, and query management.
- Proven experience as a receptionist or in a customer service role.
- Proven experience in query management with a track record of successful
- Experience in financial services or banking would be an advantage.

**Knowledge**
- High proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

**Skills and competencies**
- Excellent communication skills, both verbal and written, with the ability to interact professionally with stakeholders at all levels.
- English language proficiency, both verbal and written.
- Strong multitasking abilities.
- Problem-solver.
- Ability to take initiative.
- Conflict management with the ability to balance assertion with empathy.
- Ability to handle sensitive information with confidentiality and discretion.
- High attention to detail and accuracy in all tasks.
- Ability to work independently as well as part of a team.
- Flexibility to adapt to changing priorities and work schedules.
- Ability to work under pressure and prioritise tasks in a fast-paced environment.
- Risk and compliance management.
- Knowledge of relevant Protection of Personal Information Act (POPIA) regulations and compliance requirements.

  • Customer Relations Officer

    5 days ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders **Keys Result Areas** - Academic Operations and Customer Support - Campus Operations and Team...

  • Assistant Front Office Manager

    3 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    **Key Responsibilities**: - Assist in managing daily front office operations, including guest check-ins, check-outs, and reservations. - Lead and support the front desk team, ensuring high service standards and guest satisfaction. - Address guest inquiries, concerns, and special requests in a professional and timely manner. - Collaborate with other...

  • Front Office Team Leader

    2 months ago

    Johannesburg, South Africa Hilton Full time

    Front Office Team Leader A Front Office Team Leader supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Team Leader, you will supervise the Front Office Team which is the main connection between...

  • Front Office Host

    3 months ago

    Johannesburg, South Africa Hilton Full time

    Front Office Host A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional...

  • Front Office Manager

    7 months ago

    Johannesburg, South Africa Hyatt House Sandton Full time

    **FRONT OFFICE MANAGER** HYATT HOUSE ZA - GT - Johannesburg Full - time Monthly South African Rand (ZAR) pay basis **Salary**: Negotiable Position: Front Office Manager Place of Work: Hyatt House Sandton Hotel Division: Operations Responsible To: Cluster Hotel Manager **Scope and General Purpose of the Job**: **Duties and...

  • Front Office Manager

    4 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    Career Growth Hospitality Recruitment is looking for a strong and experienced **Front Office Manager** to join the team at a 4* Hotel in Sandton. You will be responsible for overseeing the smooth operation of the front desk department, ensuring that guests receive exceptional service from check-in to check-out while managing the front office staff and...

  • Front Office Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Prospect Staffing SA Full time

    Job Description:The successful candidate will be responsible for providing top-notch front office services, including guest check-ins, check-outs, and reservations management.Additionally, the individual will be expected to process payments, compile invoices, and assist with queries and guest complaints in a polite and friendly manner.

  • Front Office Manager

    4 weeks ago

    Johannesburg, South Africa Crew Life at Sea Full time

    Seeking a highly motivated and experienced Front Office Manager to join our team in Dubai, United Arab Emirates. The successful candidate will be responsible for overseeing and managing the day-to-day operations of the front office, providing excellent customer service to guests, and ensuring that the hotel runs smoothly and efficiently. Responsibilities:...

  • Assistant Front Office Manager

    8 hours ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23006807 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...

  • Front Office Manager

    24 hours ago

    Johannesburg, South Africa The Recruitment Specialists Full time

    Gauteng, JHB - Southern Suburbs Front Office Manager Location: Johannesburg South, Gauteng **Salary**: R 12 000 + commission on all services and on retail. Yearly salary review. Monthly competitive Bonus Structure. Bargaining council - Pension. World class property is looking for a strong Front Office Manager for a very busy spa. Ideal for a...

  • Front Office Team Leader

    1 week ago

    Johannesburg, South Africa Hyatt House Hotel Sandton Full time

    FRONT OFFICE TEAM LEADER **Position **:Front Office Team Leader **Job Group**: **Place of Work **:Hyatt House Johannesburg Sandton **Division **:Rooms **Responsible To **:Hotel Manager : Front Office Manager **Responsible For**:Host **Scope and General Purpose of Job** To assist the Front Office Manager in delivering the brand promise by managing the...

  • Front Office Coordinator

    7 months ago

    Johannesburg, South Africa African Energy Full time

    African Energy SA is bassed in central Sandton and are recruiting a receptionist to manage our front desk on a daily basis to perform a variety of administrative and marketing tasks. Greet and welcome guests as soon as they arrive at reception. Direct visitors to the appropriate person and office. Answer, screen, and correctly forward incoming phone...

  • Assistant Front Office Manager Johannesburg

    3 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    A well-established 4-star hotel in Johannesburg is seeking an Assistant Front Office Manager to join their team. This role requires a dynamic individual with excellent leadership skills and a passion for delivering exceptional guest service. **Key Responsibilities**: - Assist in the daily management of front office operations, ensuring smooth check-ins,...

  • Front Office Manager

    4 months ago

    Johannesburg, South Africa AccorHotel Full time

    Directs, controls and coordinates activities of personnel engaged in such activities as: - Receiving, processing and confirming room reservations. - Selling, registering and assigning rooms to incoming guests; - Giving general information and aid and handling out keys to guests; - Giving general information and aid and handling out keys to guests; -...

  • Assistant Front Office Manager-johannesburg

    1 week ago

    Johannesburg, South Africa Marriott Worldwide Full time

    **Job Number** 22157085 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Assistant Front Office Manager

    8 hours ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23135212 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Assistant Front Office Manager

    24 hours ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23042191 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Front Office Host

    2 months ago

    Johannesburg, South Africa Hilton Full time

    Front Office Host (Mandarin Speaker) A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Front Office Duty Manager

    7 months ago

    Johannesburg, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Front Office Team Lead

    1 month ago

    Johannesburg, Gauteng, South Africa Prospect Staffing SA Full time

    About Prospect Staffing SAWe are a leading recruitment agency providing top talent to the hospitality industry. Job Title: Front Office Duty ManagerSalary: R550,000 - R650,000 per annum, depending on experience About the RoleAs a seasoned Front Office Duty Manager, you will be responsible for ensuring seamless guest experiences in our esteemed 4/5-star...