Customer Service and Order Fulfillment Associate
4 days ago
We are seeking a highly skilled Customer Service and Order Fulfillment Associate to join our team at Sagan. As a key member of our customer service department, you will play a vital role in ensuring exceptional customer satisfaction by providing top-notch service and accurate order processing.
About the Role:
- Responsibilities:
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism.
- Process orders efficiently and ensure timely shipment and delivery.
- Update customer accounts and manage order documentation accurately.
- Resolve customer complaints and issues promptly and effectively.
- Coordinate with warehouse and logistics teams for seamless order fulfillment.
- Maintain knowledge of products and services to provide expert assistance.
- Requirements:
- High school diploma or equivalent; college degree preferred.
- Experience in customer service and order processing roles.
- Familiarity with CRM and order management systems.
About You:
You are a customer-centric individual who excels at building strong relationships with customers. Your attention to detail and organizational skills ensure that orders are processed accurately and efficiently. You thrive in a fast-paced environment and possess excellent communication and interpersonal skills.
What We Offer:
- A competitive salary of $45,000 - $60,000 per annum based on experience
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A chance to be part of a growing and innovative company
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