Customer Service and Order Fulfillment Associate

4 days ago


Cape Town, Western Cape, South Africa Sagan Full time
Job Overview

We are seeking a highly skilled Customer Service and Order Fulfillment Associate to join our team at Sagan. As a key member of our customer service department, you will play a vital role in ensuring exceptional customer satisfaction by providing top-notch service and accurate order processing.

About the Role:

  • Responsibilities:
    • Respond to customer inquiries via phone, email, and live chat with empathy and professionalism.
    • Process orders efficiently and ensure timely shipment and delivery.
    • Update customer accounts and manage order documentation accurately.
    • Resolve customer complaints and issues promptly and effectively.
    • Coordinate with warehouse and logistics teams for seamless order fulfillment.
    • Maintain knowledge of products and services to provide expert assistance.
  • Requirements:
    • High school diploma or equivalent; college degree preferred.
    • Experience in customer service and order processing roles.
    • Familiarity with CRM and order management systems.

About You:

You are a customer-centric individual who excels at building strong relationships with customers. Your attention to detail and organizational skills ensure that orders are processed accurately and efficiently. You thrive in a fast-paced environment and possess excellent communication and interpersonal skills.

What We Offer:

  • A competitive salary of $45,000 - $60,000 per annum based on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A chance to be part of a growing and innovative company


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