Global Order Fulfillment Associate

4 days ago


Cape Town, Western Cape, South Africa Sagan Full time

Sagan is a leading membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.

We are looking for a Global Order Fulfillment Associate to handle customer inquiries and manage order fulfillment. You will ensure a high level of customer satisfaction by providing excellent service and accurate order processing.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat.
  • Process orders and ensure timely shipment and delivery.
  • Update customer accounts and manage order documentation.
  • Resolve customer complaints and issues promptly.
  • Coordinate with warehouse and logistics teams for order fulfillment.
  • Maintain knowledge of products and services to assist customers effectively.

Requirements:

  • High school diploma or equivalent; college degree preferred.
  • Experience in customer service and order processing roles.
  • Familiarity with CRM and order management systems.

Preferred Skills:

  • Exceptional communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Proficiency in Microsoft Office Suite and relevant software.
  • Ability to multitask in a fast-paced environment.

Estimated Salary: $45,000 - $60,000 per year


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