Order Fulfilment Coordinator

7 days ago


Cape Town, Western Cape, South Africa Kinesis Holdings Full time

Kinesis Holdings is seeking a detail-oriented Order Fulfilment Coordinator to join their dynamic team.

Job Summary

This role involves managing and streamlining the order fulfilment process, working closely with the warehouse team and utilising the inventory management and warehouse systems.

Key Responsibilities
  • Process customer orders accurately and efficiently through the order management system.
  • Collaborate with the warehouse team to ensure timely order fulfilment and shipment.
  • Resolve order discrepancies and address customer inquiries related to order status.
  • Generate and analyse reports to identify trends and areas for process improvement.
  • Assist in implementing and optimising order processing procedures
  • Coordinate with other departments to ensure smooth order flow and customer satisfaction
Qualifications
  • High school diploma or equivalent; degree in Business Administration or related field preferred
  • Experience in ecommerce order management, or related roles
  • Proficient in Microsoft Office Suite, especially Excel
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Problem-solving aptitude with a proactive approach to improving processes
  • Basic understanding of supply chain and logistics principles

Salary: £35,000 - £45,000 per annum depending on experience. Benefits include comprehensive health insurance, pension scheme, and generous annual leave package.



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