Customer Service and Order Fulfillment Expert

6 days ago


Cape Town, Western Cape, South Africa Sagan Full time

We are seeking a highly skilled Customer Service and Order Fulfillment Expert to join our team at Sagan. This is a remote opportunity that offers flexibility based on company needs, typically Monday to Friday.

In this role, you will be responsible for handling customer inquiries via phone, email, and live chat, ensuring timely order processing and shipment. You will also update customer accounts and manage order documentation while resolving any issues promptly.

To excel in this position, you should have experience in customer service and order processing roles, familiarity with CRM and order management systems, and exceptional communication and interpersonal skills. Proficiency in Microsoft Office Suite and relevant software is also required.

This is a full-time role that offers the opportunity to work in a fast-paced environment, coordinating with warehouse and logistics teams for order fulfillment. If you are customer-centric, thrive on providing excellent service, and possess strong attention to detail and organizational abilities, we encourage you to apply.

As a member of our team, you will contribute positively to the work environment while working collaboratively with others. The estimated salary for this position is $45,000-$60,000 per year, depending on your qualifications and experience.



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