Senior Director of Customer Success
3 days ago
Initiate International is a leading online gaming operator seeking a highly skilled and experienced customer support leader to join our team as the Lead Customer Support Manager. In this role, you will be responsible for leading, mentoring, and developing a high-performing customer support team, and overseeing first and second-line support operations.
Responsibilities:- Lead, mentor, and develop a high-performing customer support team, fostering a culture of excellence and continuous improvement.
- Oversee and enhance first and second-line support operations, leveraging CRM systems, automation tools, and AI-driven solutions to optimise workflows.
- Develop and implement customer support strategies that improve response times, efficiency, and player satisfaction.
We are looking for a seasoned customer support leader with 5 to 8 years' experience in a senior leadership role within iGaming, sports betting, or online entertainment. The ideal candidate will have strong expertise in first and second-line support management, with a deep understanding of player needs and service optimisation.
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Customer Success Director
7 days ago
Cape Town, Western Cape, South Africa Recruiters of Distinction Full timeCompany OverviewRecruiters of Distinction is a leading recruitment agency that prides itself on delivering exceptional client service and building long-term relationships with our clients. We are now seeking a Customer Success Director to join our team.Job DescriptionDevelop and implement strategies to drive customer success and growthManage client...
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Customer Success Director
1 day ago
Cape Town, Western Cape, South Africa Trending Talent Solutions Full timeAbout This RoleWe are seeking a Customer Success Director to join our team. In this role, you will be responsible for managing key customers, maximizing sales opportunities, and contributing to the overall growth in sales volumes and product mix.The ideal candidate will have a minimum of 5 years relevant and proven management experience in the FMCG...
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Customer Success Director BPO
18 hours ago
Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full timeJob Description - Customer Success Director BPO Customer Success Director BPO Customer Success Director – Account Management CX – Cape Town SATTEC, the customer experience organization that powers the world's greatest brands, is hiring an experienced Customer Success Director, part of our EMEA Account Management Team. You will join the mission of...
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Client Success Director
19 hours ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full time**About the Role:**We are seeking a Client Success Director to join our team at Communicate Recruitment. As a key member of our client success team, you will be responsible for driving strategic client success through customized solutions.Your expertise in solution delivery, business development, and leadership will enable you to take ownership of revenue...
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Customer Success Director
7 days ago
Cape Town, Western Cape, South Africa Logimeter Full timeLogimeter, a leading SaaS business in South Africa, is seeking an experienced professional to drive customer satisfaction, retention, and revenue growth as the Head of Customer Success.About the RoleThis is a pivotal position that requires a strong leader to oversee the customer success team, ensuring seamless onboarding, robust product adoption, and...
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Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full timeJob Overview:TTEC, the global customer experience organization, is seeking an experienced Customer Success Director to lead our EMEA Account Management Team. This role will be instrumental in driving the execution of services within our
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Customer Success Manager
2 days ago
Cape Town, Western Cape, South Africa Parvana Full timeJob title : Customer Success Manager (SaaS Environment)Job Location : Western Cape, Cape TownDeadline : April 13, 2025Quick Recommended LinksJobs by Location Job by industries What you will be doing:Maintain good customer relationships to ensure satisfaction and retention, while employing business strategies to enhance product adoption, retention,...
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Customer Success Manager
5 days ago
Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full timeNMI is excited to add a Customer Success Manager to our growing team. The Customer Success Manager will be for our MRM Product reporting to Director of Customer Success, accountable for retention, renewals, and customer health monitoring.Job Description:As a Customer Success Manager (CSM), you will be a key advocate for our MRM customers, ensuring their...
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Customer Experience Director
24 hours ago
Cape Town, Western Cape, South Africa Hire Resolve Full timeThe Customer Experience Director will be responsible for leading the customer experience strategy for Hire Resolve's client in the Retail Industry. This includes building and maintaining strong relationships with retail customers, identifying opportunities for growth and upselling, and ensuring their satisfaction with products and services.About the RoleThis...
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Customer Success Manager
5 days ago
Cape Town, Western Cape, South Africa NCR Atleos Full time**About Us**NCR Atleos is a leading provider of innovative solutions to the financial services industry. Our mission is to help our clients achieve their business objectives through the delivery of world-class technology and expertise.We are seeking a Business Development Director to join our sales team and help us drive revenue growth and improve customer...
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Customer Success Representative
6 days ago
Cape Town, Western Cape, South Africa Sanitech a division of WACO Africa Full timeWe are seeking a Customer Success Representative to drive business growth and expand our Hygiene Integrated services. As a results-driven sales professional, you will identify and engage customers, plan call cycles, and meet targets.Job Requirements:Develop and maintain strong relationships with customersProvide excellent customer service and supportMeet...
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Customer Advocacy Director
1 day ago
Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full timeNMI is excited to add a Customer Advocacy Director to our growing team. The Customer Advocacy Director will be accountable for retaining, renewing, and expanding existing client relationships, while also identifying new business opportunities.The ideal candidate will have a strong background in customer-facing roles, with a proven track record of driving...
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Senior Program Director EMEA PD CoE
12 hours ago
Cape Town, Western Cape, South Africa Ll Oefentherapie Full timeAs an acknowledged authority within Oracle, this senior-level program management position provides innovative solution leadership with significant industry-wide impact. Has wide latitude in guiding the successful implementation of an integrated business solution ensuring high quality and timely delivery within budget to the customer's satisfaction.Oracle...
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Customer Success Strategist
7 days ago
Cape Town, Western Cape, South Africa Boldrimpact Full timeAt Boldrimpact, a leading Customer Lifecycle Marketing platform, we're driving the Customer-led Growth (CLG) movement. Our innovative journey tracking, automation, insights, and predictions empower companies to focus on their customer base, attributing growth to strategic customer activations. Trusted by top marketing teams globally, we help them shift from...
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Operations Director
2 days ago
Cape Town, Western Cape, South Africa Santam Business Full timeJob Title: Operations Director - Customer ServiceJob SummaryWe are seeking an experienced Operations Director - Customer Service to join our team at Santam Business. The successful candidate will be responsible for overseeing the day-to-day operations of our contact centre, ensuring exceptional customer service delivery, and driving business growth through...
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Client Success Director
2 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full time**Job Summary:**The Lead Generation Group is hiring a highly motivated Senior Service Delivery Manager to join our customer support team. As the Senior Service Delivery Manager, you will be responsible for overseeing team performance, developing strategic plans, and ensuring exceptional customer experiences.Key Accountabilities:Drive team performance and...
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Customer Success Manager
4 days ago
Cape Town, Western Cape, South Africa Aerobotics Full timeWe are looking for a Customer Success Manager to join our Customer Success Team based in Cape Town.About AeroboticsOur mission is to provide intelligent tools to feed the world. We do this by providing tree and fruit insights to growers in 18 countries around the world, enabled by drone imagery and artificial intelligence.We have analysed over 280 million...
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Customer Success Liaison
2 days ago
Cape Town, Western Cape, South Africa Best10 Full timeAbout the JobWe are looking for a highly motivated Customer Success Liaison to join our team at Best10. In this role, you will be responsible for building and maintaining strong relationships with our customers.You will work closely with our customer success team to ensure seamless communication and resolution of customer inquiries. Your excellent...
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Customer Success Expert
7 hours ago
Cape Town, Western Cape, South Africa Pepkor Speciality Full timeAs a Customer Success Expert, you will play a critical role in ensuring the satisfaction of our customers. You will work closely with our community to understand their needs and develop strategies to meet those needs. Your primary goal will be to build long-lasting relationships with our customers and promote the DUNNS Brand.You will have the opportunity to...
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Customer Success Strategist
1 day ago
Cape Town, Western Cape, South Africa Powerfleet Full timeAbout the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Powerfleet. As a key member of our Client Services department, you will play a pivotal role in ensuring our customers achieve their desired outcomes with our solutions.As a strategic advisor, you will guide customers through onboarding, drive adoption, and foster...