Customer Success Manager
21 hours ago
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- Job by industries
What you will be doing:
- Maintain good customer relationships to ensure satisfaction and retention, while employing business strategies to enhance product adoption, retention, upselling, contract adherence, and growth.
- Introduce new products to customers, provide coaching and training on product features, and identify revenue growth opportunities.
- Build trust by being responsive to customers and recognising their contributions, while also tracking and ensuring prompt resolution of customer support tickets.
- Conduct web sessions for troubleshooting and issue resolution, collaborating with other teams when necessary.
- Work with Account Directors, Sales, and Professional Services to deliver value to customers.
What our client is looking for:
- A relevant tertiary qualification would be ideal.
- 5+ years' experience working directly with customers and partners - in an SDLC environment
- Proven ability to analyse situations, identify key objectives, and propose effective action plans.
- Excellent communication skills, including written, verbal, presentation, and negotiation.
- Strong project planning and management skills, with experience in proposals and RFPs a plus.
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