Administrative Coordinator for Client Success

23 hours ago


Johannesburg, Gauteng, South Africa TalentCru Full time

Job Title: Client Success Administrator

Description:

TalentCru is seeking an experienced Client Success Administrator to provide administrative support to the Client Success team. The ideal candidate will have a strong understanding of customer service principles and be able to work effectively in a fast-paced environment.

Key Responsibilities:

  • Ensure accurate documentation is attached to invoices and scanned for payroll purposes;
  • Assist clients with financial services related products;
  • Support operations with preparation of documentation for clients;
  • Complete site-specific reports for operations;
  • Conduct compliance audits of files using a checklist;
  • Deliver invoices timeously and obtain proof of delivery and record keeping thereof;
  • Draft information/reports on request;
  • Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;
  • Process payroll related transactions including COID, Annual Leave, Sick Leave, Family Responsibility leave;
  • Process Time and Attendance via payroll input sheets or automation;
  • Ensure timely resolution of client invoice queries in liaison with Credit Control and/or escalated as necessary;
  • Ensure client service delivery to meet or exceed expectations;
  • Continuously follow up and engage with clients and Credit Control to ensure timely payment and adherence to payment terms;
  • Participate as a team member to ensure effective and efficient service delivery and execution of specified tasks.


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