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Medical Office Coordinator

2 months ago


Cape Town, Western Cape, South Africa Go Lean Health Full time
Medical Receptionist VA Job Description

We are seeking a highly organized and personable Medical Receptionist VA to provide exceptional support to our clients in Clinical Research. As a Medical Receptionist, you will work remotely, handling various tasks to ensure seamless communication between our clinic and patients.

Key Responsibilities:

  • Phone and Patient Inquiries: Answer phone calls and handle patient inquiries efficiently, providing accurate and timely information.
  • Scheduling and Calendar Management: Schedule patient appointments and manage the clinic's calendar, ensuring smooth coordination.
  • Reminder Calls: Conduct reminder calls to patients about their upcoming appointments, reducing no-shows and improving patient engagement.
  • Patient Demographic Information: Collect and record patient demographic information accurately, maintaining confidentiality and adhering to HIPAA guidelines.
  • Clinical Trials Support: Assist in discussing clinical trials with patients, providing training and support as needed.
  • Liaison and Communication: Act as a liaison between the clinic and patients, ensuring clear and effective communication.
  • General Sales Support: Provide general sales support, promoting clinical trials to potential participants and fostering a positive patient experience.

Requirements and Skills:

  • Medical Terminology: Proficiency in medical terminology, ensuring accurate communication and documentation.
  • Experience and Familiarity: Experience as a medical receptionist or in a similar role, with familiarity with electronic medical records (EMR) systems, particularly Clinical Conductor.
  • Communication and Multitasking: Excellent communication skills, both verbal and written, with the ability to handle multiple tasks and manage patient schedules.
  • Clinical Trials Knowledge: Knowledge of clinical trials, or willingness to learn, to provide informed support to patients.
  • VOIP Systems: Experience using VOIP systems like Podium is a plus, but not required.