Medical Office Coordinator
4 weeks ago
We are seeking a highly organized and personable Medical Receptionist VA to provide support to our clients in Clinical Research. This role requires someone with a strong understanding of medical environments and clinical research operations.
Key Responsibilities:
- Answer phone calls and handle patient inquiries efficiently, ensuring a positive experience for all.
- Schedule patient appointments and manage the clinic's calendar with precision.
- Conduct reminder calls to patients about their upcoming appointments, promoting timely attendance.
- Collect and record patient demographic information accurately, maintaining confidentiality.
- Assist in discussing clinical trials with patients, providing clear and concise information.
- Act as a liaison between the clinic and patients, ensuring smooth communication and resolving any issues that may arise.
- Provide general sales support, promoting clinical trials to potential participants and fostering a culture of informed decision-making.
Requirements:
- Proficiency in medical terminology, with a strong understanding of clinical research operations.
- Experience as a medical receptionist or in a similar role, with a proven track record of success.
- Familiarity with electronic medical records (EMR) systems, particularly Clinical Conductor.
- Excellent communication skills, both verbal and written, with the ability to build strong relationships with patients and clients.
- Ability to handle multiple tasks and manage patient schedules with ease, prioritizing tasks and meeting deadlines.
- Knowledge of clinical trials, with a willingness to learn and grow in this field.
- Experience using VOIP systems like Podium is a plus, but not required.
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