Medical Office Coordinator

4 weeks ago


Cape Town, Western Cape, South Africa Go Lean Health Full time
Medical Receptionist VA Opportunity

We are seeking a highly organized and personable Medical Receptionist VA to provide support to our clients in Clinical Research. This role requires someone with a strong understanding of medical environments and clinical research operations.

Key Responsibilities:

  • Answer phone calls and handle patient inquiries efficiently, ensuring a positive experience for all.
  • Schedule patient appointments and manage the clinic's calendar with precision.
  • Conduct reminder calls to patients about their upcoming appointments, promoting timely attendance.
  • Collect and record patient demographic information accurately, maintaining confidentiality.
  • Assist in discussing clinical trials with patients, providing clear and concise information.
  • Act as a liaison between the clinic and patients, ensuring smooth communication and resolving any issues that may arise.
  • Provide general sales support, promoting clinical trials to potential participants and fostering a culture of informed decision-making.

Requirements:

  • Proficiency in medical terminology, with a strong understanding of clinical research operations.
  • Experience as a medical receptionist or in a similar role, with a proven track record of success.
  • Familiarity with electronic medical records (EMR) systems, particularly Clinical Conductor.
  • Excellent communication skills, both verbal and written, with the ability to build strong relationships with patients and clients.
  • Ability to handle multiple tasks and manage patient schedules with ease, prioritizing tasks and meeting deadlines.
  • Knowledge of clinical trials, with a willingness to learn and grow in this field.
  • Experience using VOIP systems like Podium is a plus, but not required.


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