Virtual Medical Office Coordinator for Eyecare Practice
2 weeks ago
We are seeking a skilled and knowledgeable Bilingual Virtual Medical Receptionist to join our team at an eyecare practice.
Job Duties and Responsibilities- Answer all incoming calls and schedule appointments, redirect the calls, or keep messages
- Address patient inquiries and resolve complaints in a professional and courteous manner
- Collect necessary patient and insurance information
- Verify patient insurance benefits and process claims efficiently
- Prepare and manage outgoing mail and packages
- Monitor and respond to emails in a timely manner
- Order office supplies as needed
- Maintain accurate and up-to-date patient records and files
- Provide general administrative support for the practice
- Fluency in English and French
- Experience with medical insurance verification and claims submission is an asset
- Proficiency in common online tools such as Gsuite and MS Office
- High School diploma
- Addition qualifications are a plus
- Excellent communication and interpersonal skills
- Strong time management and organizational skills
- Customer-centric approach
- Ability to multitask and prioritize tasks
- Reliable and punctual
- A reliable high-speed internet connection
- A personal computer and external monitor
- A backup power supply to ensure continuity
- A high-quality headset with a built-in microphone
- Flexibility to work in the client's time zone
As a Virtual Medical Receptionist at our eyecare practice, you will play a vital role in ensuring a positive patient experience. If you possess excellent communication skills, a strong work ethic, and experience in medical administration, we encourage you to apply for this exciting opportunity.
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