Virtual Medical Office Coordinator for Eyecare Practice

2 weeks ago


Cape Town, Western Cape, South Africa Unbottleneck® Full time

We are seeking a skilled and knowledgeable Bilingual Virtual Medical Receptionist to join our team at an eyecare practice.

Job Duties and Responsibilities
  • Answer all incoming calls and schedule appointments, redirect the calls, or keep messages
  • Address patient inquiries and resolve complaints in a professional and courteous manner
  • Collect necessary patient and insurance information
  • Verify patient insurance benefits and process claims efficiently
  • Prepare and manage outgoing mail and packages
  • Monitor and respond to emails in a timely manner
  • Order office supplies as needed
  • Maintain accurate and up-to-date patient records and files
  • Provide general administrative support for the practice
Requirements and Qualifications
  • Fluency in English and French
  • Experience with medical insurance verification and claims submission is an asset
  • Proficiency in common online tools such as Gsuite and MS Office
  • High School diploma
  • Addition qualifications are a plus
Soft Skills
  • Excellent communication and interpersonal skills
  • Strong time management and organizational skills
  • Customer-centric approach
  • Ability to multitask and prioritize tasks
  • Reliable and punctual
Other Requirements
  • A reliable high-speed internet connection
  • A personal computer and external monitor
  • A backup power supply to ensure continuity
  • A high-quality headset with a built-in microphone
  • Flexibility to work in the client's time zone

As a Virtual Medical Receptionist at our eyecare practice, you will play a vital role in ensuring a positive patient experience. If you possess excellent communication skills, a strong work ethic, and experience in medical administration, we encourage you to apply for this exciting opportunity.



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