Virtual Medical Office Coordinator for Optometry Practice

17 hours ago


Cape Town, Western Cape, South Africa Unbottleneck® Full time

We are seeking a highly skilled Virtual Medical Office Coordinator to join our client's optometry practice. As a front-line representative, your role will be instrumental in ensuring seamless patient experiences and satisfaction.

Job Responsibilities
  • Answer incoming calls, schedule appointments, and redirect calls or messages
  • Respond to customer inquiries and address their concerns
  • Gather necessary information from patients and medical insurance providers
  • Verify medical insurance benefits and submit claims
  • Prepare and manage outgoing mail
  • Sort and forward emails
  • Place supply orders as needed
  • Maintain accurate records and files
  • Provide administrative support to the practice
Requirements and Qualifications
  • Fluency in English and French
  • Experience with medical insurance verification and claim submission is an asset
  • Familiarity with online systems such as Gsuite, MS Office (Excel, Word)
  • High School diploma
Key Skills
  • Team player
  • Effective time management
  • Excellent communication and interpersonal skills
  • Customer-focused
  • Ability to multitask
  • Reliability and punctuality
Technical Requirements
  • Reliable high-speed internet connection (75-100Mbps)
  • Personal laptop or desktop computer
  • External monitor
  • High-quality headset with built-in microphone
  • Flexibility to work hours aligned with the client's timezone

We offer a unique opportunity for a driven professional to contribute meaningfully to our client's team. If you possess strong background in customer service and optical knowledge, your skills could be exactly what we need. We offer a competitive salary range of $40,000 - $55,000 per annum, commensurate with experience.



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