Centre Manager
2 months ago
Client Relationship Management
As the main point of contact for clients, you will address queries, concerns, and requests in a timely and professional manner. You will foster strong relationships with tenants, ensuring a high level of satisfaction and retention. Community-building activities and networking events will be organized and promoted to enhance tenant engagement.
Operations Management
You will oversee the daily operations of the office space, ensuring it is clean, well-maintained, and fully functional. All office equipment, internet, and utilities will be in working order, with issues resolved promptly. You may also supervise a small team of administrative and maintenance staff, if applicable. External vendors for services such as cleaning, security, and IT support will be coordinated with.
Financial Management
You will manage the centre's budget, monitor expenses, and ensure profitability by optimizing occupancy and controlling costs. Regular reports will be prepared and presented. Billing, rent collection, and financial matters related to client contracts and leases will be overseen.
Sales and Marketing
You will respond to sales enquiries and close leads. Tours of the office space will be conducted for prospective tenants, highlighting key features and benefits. Marketing strategies to attract new clients, including digital marketing, will be developed and implemented.
Health & Safety Compliance
You will ensure the office environment complies with all relevant health and safety regulations. Emergency procedures and protocols will be implemented and maintained.
Facility Management
You will optimize the office layout for productivity, client needs, and aesthetic appeal. Any necessary renovations or upgrades will be coordinated in a manner that minimizes disruption to clients.
Strategic Planning and Reporting
You will provide input to the overall strategy of the shared office business. Occupancy trends will be analyzed, and insights will be provided for improving operational efficiency and customer experience.
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