Customer Service Team Lead
1 month ago
**Job Title: Customer Service Representative**
The Customer Service Representative (CSR) Team Supervisor - German is a crucial role at Fempower, responsible for leading a team of German-speaking CSRs. As a key member of our customer-facing team, you will oversee daily operations, guide and support your team, and ensure performance standards are consistently met.
Main Responsibilities:
- Team Leadership: Lead and manage a team of German-speaking CSRs, providing direction, guidance, and support.
- Daily Operations: Oversee day-to-day workflows to ensure seamless operations and high-quality service delivery.
- Performance Management: Conduct regular performance evaluations, provide constructive feedback to help team members grow and improve.
- Escalation Resolution: Address and resolve customer escalations promptly, ensuring effective and timely solutions.
- Collaboration: Work closely with other departments to streamline processes, enhance customer service, and ensure smooth workflow across teams.
- Target Monitoring: Track and update performance metrics, ensuring team targets are consistently met or exceeded.
Requirements:
- Language Skills: Fluent in both Speak, Read & write German and English.
- Experience: Prior experience in customer service leadership or supervisory role, preferably in a call center environment.
Skills:
- Strong leadership and communication skills.
- Ability to manage escalated customer issues with professionalism and empathy.
- Excellent organizational and problem-solving abilities.
- Strong focus on driving team success and achieving performance metrics.
Remuneration Package:
- On Target Earnings: £35,500.00
- Basic Salary: £31,000.00
- Shift Allowance: £0
- Commission & Incentives: £4,000.00
-
Customer Service Team Lead
2 months ago
Cape Town, Western Cape, South Africa Allmed Healthcare Professionals Full timeJob Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Allmed Healthcare Professionals. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent service delivery and high levels of customer satisfaction.Key...
-
Customer Service Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeAbout WNS Global ServicesWe are a leading business process management company that aims to deliver exceptional customer service. As a Customer Service Team Lead, you will play a crucial role in achieving this goal.
-
Customer Service Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa Fempower Personnel Full timeFempower Personnel is seeking a skilled Customer Service Team Lead to join our team.As a key member of our customer service department, you will be responsible for leading a team of German-speaking CSRs and ensuring the delivery of outstanding customer service. This role requires strong leadership and communication skills, as well as the ability to manage...
-
Customer Service Team Lead
2 months ago
Cape Town, Western Cape, South Africa Fempower Personnel Full timeThe Customer Service Operations Manager at Fempower Personnel is responsible for leading a team of German-speaking CSRs, ensuring the delivery of outstanding customer service. This role is crucial in driving team motivation and efficiency while ensuring customer satisfaction.KEY RESPONSIBILITIES:Team Leadership: Lead and manage a team of German-speaking...
-
Customer Service Team Lead
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeMain ResponsibilitiesTo inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI's to increase the profitability of the business, remaining committed to treating customers fairly.Deliver success against KPI targets and plans, through effective management of people.Creates a positive learning...
-
Customer Service Team Lead
4 weeks ago
Cape Town, Western Cape, South Africa Capita Full timeAbout the Role:We are seeking an experienced Customer Service Advisor to join our team in Cape Town, South Africa. As a Customer Service Advisor, you will play a key role in delivering exceptional customer experiences and achieving KPI targets.Key Responsibilities:To deliver an excellent customer experience by providing a customer-focused serviceTo manage...
-
Customer Service Team Lead
2 weeks ago
Cape Town, Western Cape, South Africa Surgo HR & Training Full timeJob Title : Customer Service Team Lead - GermanEstimated Salary: R850,000 - R1,100,000 per annumWestern Cape, Cape TownOverview:The Customer Service Team Lead is responsible for leading and managing a team of Customer Service Representatives to ensure the delivery of high-quality customer service. This role involves overseeing daily operations, providing...
-
Customer Service Specialist
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeAbout EXL ServiceEXL Service is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch support to our clients and...
-
Customer Service Team Lead
2 months ago
Cape Town, Western Cape, South Africa Galaxy Outsourcing Full timeJob Title: Team Leader - Operations Role OverviewWe are seeking a seasoned Customer Service Team Leader to join our team at Galaxy Outsourcing. The ideal candidate will have a solid background in customer service management or team leadership, preferably within an international market.Key ResponsibilitiesPerformance ManagementCoaching & DevelopmentData...
-
Customer Service Centre Team Lead
1 month ago
Cape Town, Western Cape, South Africa Ad Talent Africa Full timeJob TitleCustomer Service Centre Team LeadThis role is responsible for leading the Customer Service Centre team to success through coaching, developing and inspiring them in all areas required to meet the company's standards.The team lead will provide front line direction to the Customer Service Centre Agents, ensuring quality service is provided in each...
-
Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeAbout UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...
-
Customer Experience Associate Lead
2 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAre you a customer experience enthusiast with a passion for delivering exceptional service? We are seeking an experienced Customer Service Adviser to join our global team. As a Customer Experience Associate Lead, you will play a vital role in providing high-quality responses to customers, maintaining performance standards, and attending to high volumes of...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking a highly skilled Customer Service Representative to join our team at EXL Service.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and providing top-notch support to our valued customers.As a Customer Service Representative, you will be the first point of contact...
-
Customer Service Representative
2 days ago
Cape Town, Western Cape, South Africa EXL Service Full timeAt EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...
-
Customer Service Team Lead
1 month ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeCustomer Service Team Lead - German SpeakerThe Customer Service Team Lead - German Speaker is a crucial role at Surgo PTY Ltd, requiring a skilled individual to oversee a team of German-speaking Customer Service Representatives.Key Responsibilities:Lead and manage a team of German-speaking CSRs, providing support and direction.Oversee daily operations to...
-
Insurance Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeOverviewA leading customer experience outsourcing and business process management (BPO) services company, EXL Service, is seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US.About the RoleThis exciting opportunity involves working with customers via phone, email, and chat platforms, providing exceptional...
-
Customer Service Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa Telebest Full time**About Telebest**We are a dynamic organization that values exceptional customer service and excellence in operational management.Our ideal candidate will possess strong leadership skills, a passion for people, and a proven track record in driving continuous improvement and efficiency in a customer services environment.As a key member of our team, you will...
-
Customer Service Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa Telebest Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Telebest.Job Summary: The successful candidate will be responsible for leading our customer service operations, ensuring high-quality service delivery, and driving continuous improvement.About Us: Telebest is a dynamic company committed to...
-
Customer Success Team Lead
1 month ago
Cape Town, Western Cape, South Africa OneDayOnly Offers (Pty) Ltd Full timeAbout OneDayOnly Offers (Pty) LtdWe're a leading South African company known for our daily deals and discounts. Our team is passionate about delivering exceptional customer experiences, and we're looking for a skilled Customer Success Team Lead to join our crew.You'll play a key role in overseeing our customer service team, ensuring they provide top-notch...
-
Retail Sales Associate
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking a skilled Retail Sales Associate to join our team at Service Solutions' Hermanus branch.Estimated Salary: R 15,000 - R 20,000 per month (dependent on experience)Company OverviewWe are a leading international brand and market leader in the retail industry, committed to providing exceptional customer service and experiences.Job DescriptionAs a...