Customer Service Team Lead
1 week ago
Customer Service Team Lead - German Speaker
The Customer Service Team Lead - German Speaker is a crucial role at Surgo PTY Ltd, requiring a skilled individual to oversee a team of German-speaking Customer Service Representatives.
Key Responsibilities:
- Lead and manage a team of German-speaking CSRs, providing support and direction.
- Oversee daily operations to ensure smooth workflow and high service quality.
- Conduct regular performance evaluations and provide feedback to team members.
- Address and resolve escalated customer issues, ensuring timely and effective resolution.
- Collaborate with other departments to streamline processes and improve service delivery.
- Maintain and update performance metrics, ensuring team targets are met or exceeded.
Requirements:
- Fluent in German and English.
- Proven experience in customer service and team management.
- Strong leadership and communication skills.
- Ability to handle escalated issues with professionalism and efficiency.
Working Hours:
Central European Time Zone
Monday to Friday: 08h00 19h00
Saturday: 10h00 14h00
Working from Office Airport
Salary:
- Basic R31,000 + Commission based on CX KPIs achieved by the team
- Travel Allowance
- Including: Medical Insurance + Home and Trauma Assist
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