IT Service Management Specialist

5 days ago


Pretoria, Gauteng, South Africa Liyema Consulting Full time
Key Responsibilities:
  • IT Service Management Tool Proficiency: Demonstrate expertise in using IT Service Management (ITSM) tools, preferably ServiceNow or BMC Helix, to drive process efficiency and effectiveness.
  • Process Management: Drive the implementation and adherence to IT Service Management processes, such as Change Enablement, Problem Management, and Incident Management, to ensure seamless service delivery.
  • Change Advisory Board (CAB) Management: Facilitate the setup and moderation of CAB meetings to review and approve proposed changes, ensuring alignment with business objectives.
  • Agile Working Model (AWM) Participation: Contribute to the AWM Team Charter and actively participate in Agile project methodologies to foster collaboration and innovation.
  • Continuous Improvement: Identify opportunities to enhance IT service management processes and drive efficiency improvements, ensuring continuous service excellence.
Required Skills and Experience:
  • Proven experience: Proven experience in IT Service Management, with a strong preference for ServiceNow or BMC Helix expertise, to drive process efficiency and effectiveness.
  • In-depth knowledge: In-depth knowledge of IT Service Management best practices, including Change Enablement, Problem Management, and Incident Management, to ensure seamless service delivery.
  • Experience with CAB: Experience with Change Advisory Board (CAB) processes and meeting facilitation to ensure alignment with business objectives.
  • Familiarity with Agile: Familiarity with Agile project methodologies and the Agile Working Model (AWM) to foster collaboration and innovation.
  • Strong analytical skills: Strong analytical and problem-solving skills to identify opportunities for process improvement.
  • Excellent communication skills: Excellent communication and interpersonal skills to ensure effective collaboration with stakeholders.
  • Ability to work effectively: Ability to work effectively in a fast-paced and dynamic environment, with a strong focus on customer satisfaction.


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