IT Service Management Specialist
5 days ago
- IT Service Management Tool Proficiency: Demonstrate expertise in using IT Service Management (ITSM) tools, preferably ServiceNow or BMC Helix, to drive process efficiency and effectiveness.
- Process Management: Drive the implementation and adherence to IT Service Management processes, such as Change Enablement, Problem Management, and Incident Management, to ensure seamless service delivery.
- Change Advisory Board (CAB) Management: Facilitate the setup and moderation of CAB meetings to review and approve proposed changes, ensuring alignment with business objectives.
- Agile Working Model (AWM) Participation: Contribute to the AWM Team Charter and actively participate in Agile project methodologies to foster collaboration and innovation.
- Continuous Improvement: Identify opportunities to enhance IT service management processes and drive efficiency improvements, ensuring continuous service excellence.
- Proven experience: Proven experience in IT Service Management, with a strong preference for ServiceNow or BMC Helix expertise, to drive process efficiency and effectiveness.
- In-depth knowledge: In-depth knowledge of IT Service Management best practices, including Change Enablement, Problem Management, and Incident Management, to ensure seamless service delivery.
- Experience with CAB: Experience with Change Advisory Board (CAB) processes and meeting facilitation to ensure alignment with business objectives.
- Familiarity with Agile: Familiarity with Agile project methodologies and the Agile Working Model (AWM) to foster collaboration and innovation.
- Strong analytical skills: Strong analytical and problem-solving skills to identify opportunities for process improvement.
- Excellent communication skills: Excellent communication and interpersonal skills to ensure effective collaboration with stakeholders.
- Ability to work effectively: Ability to work effectively in a fast-paced and dynamic environment, with a strong focus on customer satisfaction.
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Financial Services Specialist
3 weeks ago
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Senior Information Management Specialist
7 days ago
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IT Audit Specialist
1 day ago
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ESG Specialist
1 week ago
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Pretoria, Gauteng, South Africa IT Ridge Technologies Full timeJob Title: Senior Manager: Financial Services Product LeadAt IT Ridge Technologies, we are seeking a highly skilled and experienced Senior Manager to lead our Financial Services Product team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive business growth and success.Key...
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Investment Sales Specialist
3 weeks ago
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Technical Services Specialist
7 days ago
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Lead Generation Specialist
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Telecommunications Infrastructure Specialist
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Senior Financial Markets Specialist
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Data Management Strategist
2 weeks ago
Pretoria, Gauteng, South Africa IT Ridge Technologies Full time{"title": "Senior Information Management Specialist", "description": "Role OverviewThe Senior Information Management Specialist will lead the development and implementation of information management practices and business processes within the Enterprise Information Management (EIM) Centre of Excellence (CoE) to support reliable and effective...
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Senior Financial Markets Specialist
1 day ago
Pretoria, Gauteng, South Africa IT Ridge Technologies Full timeJob OverviewThe Senior Financial Markets Specialist will be responsible for leading the development of financial benchmarks and assisting in the transition to alternative reference rates in South Africa. This role involves researching market microstructures, creating analytics to identify market inefficiencies, and tracking the transmission of monetary...
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Digital Community Engagement Specialist
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Technical Services Specialist
2 weeks ago
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Technical Sales Representative
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Learning and Development Specialist
3 weeks ago
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Collections Specialist
3 weeks ago
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Corporate Legal Specialist
3 weeks ago
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Financial Services Specialist
2 weeks ago
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Senior Operations Service Consultant
2 weeks ago
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